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Service Support Lead

1 month ago

Perth, Australia Identitywa Full time

Perth FullTime
- Key leadership role at one of WA’s leading disability agencies
- Attractive salary packaging options up to $18,550
- Make a real difference in the lives of people with disabilities

**Are you a dynamic and adaptable leader who is up for a challenge? Then, we want you**

We are looking for a **strong leader** to provide **strategic direction** to the Service Support Team. Someone who can hit the ground running, **motivate a team** and deliver high quality** person-centre supports.**

As one of WA's leading disability agencies, Identitywa’s mission is to work in partnership with individuals and families to build a community where people with disability enjoy a fulfilled life.

As the **Service Support Lead,** this is a unique opportunity to inspire the Service Support Team whilst providing day to day supervision, offering guidance and supporting the Service Support team with** scheduling** and **NDIS funding services** of the organisation.

This key role will require a **strength-based approach** to delivering successful outcomes to people with disability and their families.

**What you'll do**:

- Provide day to day leadership and supervision to the service support team.
- Actively monitor and review the rostering requirements of the organisation.
- Facilitate the smooth transition of funding between Identitywa, NDIS and other funding bodies.
- Work with the teams to ensure KPI’s for participant funding and rostering requirements for the disability services are met.
- Identify opportunities for improvement in service support to meet the needs of the families and employees.
- Complete reporting and other duties as required by the Service Improvement Manager.

**What you will bring to the team**:

- Tertiary qualification or a minimum 3 years relevant leadership experience.
- You will bring strong leadership skills to develop and maintain high performing service support teams.
- A dedicated experience to customer service in the disability field.
- A demonstrated commitment to the core values of Identitywa to always make a commitment to act.
- Working knowledge and understanding of the National Disability Insurance Scheme.
- Experience in scheduling and rostering employees in a person centred approach across multiple services.
- High level interpersonal skills with ability and empathy to work in a family focussed and confidential working environment.
- Commitment to the NDIS Standards and the Safeguarding of children and adults at risk.

**We can offer you**:

- Permanent Full Time
- Competitive hourly rate
- Attractive Salary Packaging options up to $18,550 (tax free benefits - Meal Entertainment, General Expenses and Novated Lease)
- Beautiful workspace at our Northbridge office
- Outstanding work culture with friendly and supportive teams

**How to apply**:
Please refer to the JDF on our website for full details on the work-related requirements for the role.

Applications close 13 December 2024. We reserve the right to close the vacancy early if a successful applicant is identified.

**About Identitywa**:
Identitywa is one of Western Australia's leading disability support agencies. For over 45 years, we have been supporting people with a disability and their families.

We pride ourselves on being an inclusive organisation, encouraging applicants with a disability, Aboriginal and Torres Strait Islander peoples, LGBTIQ+ community, culturally and linguistically diverse backgrounds, and of mature age.

We strongly encourage vaccination against Covid-19 and Influenza.

**Job Details**:

Description:

Location:

Perth
Work Type:

FullTime
Post Date:

2024-11-14
Close Date:

2024-12-13
Reference:

18828