Service Review Officer

3 weeks ago

Melbourne, Australia Allianz Australia Full time

**SERVICE REVIEW OFFICER - PERSONAL INJURY - MELBOURNE, VIC**

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We’re one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us, which is why we hire the very best people to further our commitment to securing the future for our people and customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

**Full Time - CUSTOMER SERVICE ROLE**
- Become part of a dynamic, high performing Workers Compensation team environment
- Melbourne CBD location

We have an opportunity for a person who is passionate about the customer experience to join our dedicated and hardworking team. Utilising your initiative and problem-solving skills to resolve service recovery opportunities, as a **Service Review Officer** you will also assist our claims teams to provide exceptional service delivery.

**About the role**
- Managing the end-to-end complaints process within specified timelines and quality, ensuring this is in line with internal procedures via reviews, report analysis and coaching
- Reviewing and monitoring the complaints process performance, including identification of trends and implementation of initiatives to drive improvement
- Maintaining and reviewing ongoing compliance and service delivery requirements to our customers
- Liaising with appropriate Regulatory/Statutory authorities

**About you**
- At least 12 months experience working in the Workers Compensation scheme in Victoria
- Proactively use their initiative to contribute to the success of the team
- Strong customer service and interpersonal skills
- Excellent written and verbal communication skills
- Sterling conflict resolution skills
- Excellent time management skills and the ability to multitask and prioritise effectively
- A passion and demonstrated track record of identifying and implementing continuous improvement initiatives
- Sound decision making and attention to detail when reviewing claims notes, reports and data

**Benefits and perks**
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program
- own a piece of your employer
- For more details about our benefits, visit the Allianz Careers site

**About our culture**

We care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the perspectives and talents they bring to work. We’re committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.

**Adjustments and support**

**Job Level**:

- Professional

**Location**:

- Melbourne, VIC, AU, 3000

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Australia

**Employing Entity**:

- ALLIANZ AUSTRALIA SERVICES PTY LTD

**Job Type**:

- Full-Time

**Remote Job**:

- Hybrid working

**Employment Type**:

- Permanent

**ID**:

- 63685

**Position Cluster**:

- Non-Executive

  • Medical Review Officer

    4 weeks ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | Western Metropolitan Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $109,730 - $132,764 Occupation: Regulatory Governance and Compliance Reference: 6501 **About the Role** Under the direction of the Team Leader Medical Review, the Medical Review Officer will review and process Medical...

  • Medical Review Officer

    21 hours ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | Western Metropolitan Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $109,730 - $132,764 Occupation: Regulatory Governance and Compliance Reference: 6501 **About the Role** Under the direction of the Team Leader Medical Review, the Medical Review Officer will review and process Medical...

  • Review Officer

    7 days ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Casual Organisation: Department of Justice and Community Safety **Salary**: $76,817 - $93,274 Occupation: Administration/Secretarial Reference: VG/CRO2024 **Review officer** - Use your administrative expertise to provide support and advice to Civil and Enforcement Services. - Casual roles available working with a...

  • Review Support Officer

    4 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your critical thinking skills to provide support and advice to the Justice Assurance and Review Office - Fixed term opportunitie to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 3: $73,842 - $89,661 plus superannuation About the Business Unit The Justice Assurance and Review Office (JARO) is a business...

  • Review Support Officer

    3 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your critical thinking skills to provide support and advice to the Justice Assurance and Review Office - 2 x Fixed term opportunitie to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 3: $73,842 - $89,661 plus superannuation About the Business Unit The Justice Assurance and Review Office (JARO) is a...

  • Internal Review Officer

    1 week ago

    Melbourne, Australia Talent International Full time

    australia melbourne contract up to au$55.24 per hour**The Opportunity** This Federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalized plan and support team. You will be joining a national, virtual team...

  • Review Officer

    21 hours ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 16/6/2026 Organisation: Department of Justice and Community Safety **Salary**: $76,817 - $93,275 Occupation: Administration/Secretarial Reference: VG/DJ7580NOVEMBER2024 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in...

  • Review Officer

    21 hours ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your Administrative expertise to provide support and advice to the **Enforcement and Support Services** branch**: - **A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 16th June 2026**: - **VPS Grade 3: $76,817 -$93,275 plus superannuation.** **About the Business...

  • Expression of Interest

    21 hours ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Casual Organisation: Department of Justice and Community Safety **Salary**: $76,817 - $93,275 Occupation: Administration/Secretarial Reference: VG/CRO2024EOI **Review Officer - Expression of Interest** As a review officer, you will: - Earn while you learn - with flexible casual roles available so you can work...

  • Technical / Review Officer (Vpsg3.1)

    4 weeks ago

    Melbourne, Australia State Revenue Office Full time

    Location: Melbourne | CBD Job type: Full time Organisation: State Revenue Office **Salary**: $73,842 - $81,753 Occupation: Regulatory Governance and Compliance Reference: VG/SRO/TROEX/0423 Up to three ongoing Technical/Review Officer positions are being offered in the Technical Advice and Review Branch, Policy Advisory and Legal Services Division,...

  • Technical / Review Officer (Vpsg3.1)

    21 hours ago

    Melbourne, Australia State Revenue Office Full time

    Location: Melbourne | CBD Job type: Full time Organisation: State Revenue Office **Salary**: $73,842 - $81,753 Occupation: Regulatory Governance and Compliance Reference: VG/SRO/TROEX/0423 Up to three ongoing Technical/Review Officer positions are being offered in the Technical Advice and Review Branch, Policy Advisory and Legal Services Division,...

  • Review Support Officer

    3 weeks ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Full time / 3 years Organisation: Department of Justice and Community Safety **Salary**: $73,842 - $89,661 Occupation: Administration/Secretarial Reference: VG/MULTIPOSJUNE23 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...

  • Technical / Review Officer

    3 weeks ago

    Melbourne City Centre, Australia State Revenue Office Full time

    **Technical / Review Officer, Technical Advice and Review Branch** - **At least four (4) ongoing roles in the **Technical Advice and Review Branch**, Policy Advisory and Legal Services Division**: - **Salary $**76,817** **plus 11.5% superannuation - VPS Grade 3**: - **Based in Melbourne CBD, with hybrid working arrangements** **What we offer** The State...

  • Review Officer

    3 weeks ago

    Melbourne, Australia Department of Justice and Community Safety Full time

    Location: Melbourne | CBD Job type: Fixed term / 30/6/2025 Organisation: Department of Justice and Community Safety **Salary**: $76,817 - $93,274 Occupation: Administration/Secretarial Reference: VG/DJ1548SEPT2024 At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their...

  • Review Officer

    3 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your administration and reviewing expertise to provide support and advice to the Courts Civil and Criminal Law branch - Fixed-Term (until the 30/06/2025), Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 3: $76,817 - $93,274 plus superannuation. **About Us**: Courts, Civil and...

  • Technical / Review Officer

    4 weeks ago

    Melbourne City Centre, Australia State Revenue Office Full time

    Technical Review Officer, Technical Advice and Review Branch - Up to three (3) ongoing Technical/Review Officer roles in the Technical Advice and Review Branch - Salary $73,842 plus 10.5% super — VPS Grade 3 - Melbourne CBD-based team with a supportive, continuous learning and results-driven culture, with flexibility to work from home What we offer The...

  • Technical / Review Officer

    21 hours ago

    Melbourne City Centre, Australia State Revenue Office Full time

    Technical Review Officer, Technical Advice and Review Branch - Up to three (3) ongoing Technical/Review Officer roles in the Technical Advice and Review Branch - Salary $73,842 plus 10.5% super — VPS Grade 3 - Melbourne CBD-based team with a supportive, continuous learning and results-driven culture, with flexibility to work from home What we offer The...

  • Technical Review Officer

    3 weeks ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Utilise your Administrative expertise to provide support and advice to the Civil and Enforcement Services business unit**: - **A Fixed-Term, Full-Time opportunity to work with a high-performing and passionate team in the Victorian Public Service until 10th December 2025**: - **VPS Grade 4: $95,102 - $107,905 plus superannuation.** **About the Business...

  • Infringement Review Officer

    21 hours ago

    Melbourne, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is currently partnering with a respected **VIC Local Council **in the search for a highly capable individual to join as an **Infringement Review Office **located in **Greensborough, VIC.** **What's in it for you**: - 2-month assignment, contract extension possible - $57.91 per hour + super - Located in Greensborough, VIC - 38 hours per...

  • Infringment Review Officer

    3 weeks ago

    Melbourne, Australia Public Sector People Full time

    Local government opportunity - Immediate start available - Hybrid working opportunity Public Sector People are working with a local council in the inner north of Melbourne to recruit an Infringements Administration Officer for a temporary position for an ASAP start until the end of June. The successful applicant will work with the Amenity and Compliance...