Ad Operations Team Leader

3 weeks ago

Melbourne, Australia REA Group Full time

Lead and mentor a team of Digital Campaign Managers- 12 Month Fixed-Term Contract- Melbourne-based

We're REA
- REA Group

is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Ad Operations sit in the Customer Solutions & Operations team, part of the Customer Group headed by Kul Singh. The Ad Operations team work closely with the Sales Product and Technical Operation teams, activating impactful onsite digital advertising campaigns for our customers to help them achieve their digital marketing goals.

What the role is all about

The Ad Operations Team Leader will lead and mentor a team of Digital Campaign Managers (DCM), with responsibility for their training and professional development.

They will be responsible for the success of our strategy - deliver best in class customer support, high value insights and recommendations, audience specialisation and technical consulting.

They will:
- Work with the Senior Programmatic Trading and Ad Operations Manager to create and execute DCM commitments and continuing education programs.- Create, foster and review department wide expectations and performance standards and ensure Ad Operations both on and offshore are providing exemplary service at every level. Be an effective key Point of Service (POS) for escalations and communication between DCMs, internal and/or external customers to ensure all campaign or commercial issues are swiftly resolved.- Ensure accuracy and quality of all campaign elements by performing regular quality control measures.- Lead by example in adopting, developing and implementing efficient best practices and processes in operations and across related teams.- Work with the Senior Programmatic Trading and Ad Operations Manager and key stakeholders to define on and offshore resource allocations and adjust team focus to help reach REA goals.

Campaign Reporting and Optimisation- Make recommendations on campaign and creative executions to both internal and external stakeholders when necessary.- Provide strategic insights, support and recommendations to sales during pre-sales processes and activities where necessary.- Help develop effective campaign processes to ensure positive ROI is achieved.- Own the performance of your campaigns and be a competent addition and resource to your account managers.- Manage ongoing campaign performance: flag under-performance issues, inform of creative change recommendations and create and process re-allocations, optimisations and media schedules.- Help generate competitive analysis reports using recognised tools to identify new business leads and opportunities for sales teams.

Operations and Customer Service- Be an effective point of service and liaison between external customers, sales and operational teams on and offshore.- Ensure that campaign information is easy to access for all customers.- Participate in regular WIPs and meetings, as necessary, with internal and external customers.- Be proactive in seeking revenue driving solutions and innovations with key stakeholders in sales and operations.- Review and provide feedback on new processes, tools and product releases that will improve operational efficiencies.- Be proactive in driving knowledge sharing, innovation and efficiencies in the Ad Operations team.

Who we’re looking for- Experience in managing individuals/teams preferably in an operations team or environment.- Ability to work productively in a fast paced and agile environment - #gsd (urban dictionary will help on this one)- Ability to think creatively and look at tricky situations through a solutions-focused lens.- Excellent time management and prioritisation skills.- Excellent attention to detail.- Solid understanding of the wider media landscape and technologies.- Working knowledge of SAS and/or other ad serving solutions, Moat- Intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook.- Basic HTML5, JavaScript and debugging skills.- Working knowledge of Adobe Photoshop.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow. We’re committed to your development - both professionally and personally. Y

  • Ad Operations Team Leader

    5 days ago

    Melbourne, Victoria, Australia REA Group Full time

    Lead and mentor a team of Digital Campaign Managers- 12 Month Fixed-Term Contract- Melbourne-basedWe're REA REA Groupis not your average digital business. From humble beginnings in a garage in Melbourne's east in 1995, we have grown into a leading global digital business, specialising in property.With bold and ambitious goals, we are changing the way the...

  • Ad Operations Executive

    3 weeks ago

    Melbourne, Australia Southern Cross Austereo Full time

    **Ad Operations Executive**: **Melbourne** - **Salaried**: Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere! In...

  • Ad Operations Lead

    4 weeks ago

    Melbourne, Australia carsales Full time

    Company Description **Are you ready to be a big part of something big?** At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. When it comes to your career, we want to provide big opportunities to help you make a big impact....

  • Ad Operations Executive

    6 days ago

    Melbourne, Victoria, Australia Southern Cross Austereo Full time

    Ad Operations Executive:Melbourne - Salaried:Southern Cross Austereo is Australia's leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. AnywhereIn 2021 we launched...

  • Operations Team Leader

    4 weeks ago

    Melbourne, Australia Bupa Full time

    12month Fixed Term Contract - Flexible working arrangements (including option to work from office & home) - Start Date Jan 2023 **The opportunity** As a Operations Team Leader you will be responsible for overseeing the end-to-end operational and technology aspects of Bupa’s Health & Wellbeing (H&W) portfolio to drive performance across customer,...

  • Operations Team Leader

    3 weeks ago

    Melbourne, Australia Bupa Full time

    12month Fixed Term Contract - Flexible working arrangements (including option to work from office & home) - Start Date Jan 2023 **The opportunity** As a Operations Team Leader you will be responsible for overseeing the end-to-end operational and technology aspects of Bupa’s Health & Wellbeing (H&W) portfolio to drive performance across customer,...

  • Knockdown Rebuild Drafting Team Leader

    6 days ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...

  • Digital Ad Operations Executive

    3 weeks ago

    Melbourne, Australia Southern Cross Austereo Full time

    Southern Cross Austereo is Australia’s leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. Anywhere! In 2021 we launched LiSTNR, a curated and personalised...

  • Accounts Payable Team Leader

    6 days ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As an Accounts Payable (AP) Team Leader you will play a crucial role in ensuring invoices are paid on time.You can expect to partner with colleagues, stakeholders, subcontractors, and suppliers with any AP queries and to ensure processes are efficient.Your duties and responsibilities will include:Support, coaching and performance management...

  • Knockdown Rebuild Drafting Team Leader

    5 days ago

    Melbourne, Victoria, Australia Team Relax Full time

    What's on offer?As part of the Drafting Leadership Team this Team Leader will work across Knockdown Rebuild projects.The Team Leader is responsible for the allocation of Team workflow, coordination of drafting resources and supporting the Knockdown Rebuild Drafting Team to document and deliver a range of products and services including Working...

  • Digital Ad Operations Executive

    6 days ago

    Melbourne, Victoria, Australia Southern Cross Austereo Full time

    Southern Cross Austereo is Australia's leading media entertainment company, home of LiSTNR and the Triple M & HIT network. With the ability to reach 95% of the population through our Radio, TV and Digital channels, our mission is to Entertain, Inform & Inspire all Australians Anytime. AnywhereIn 2021 we launched LiSTNR, a curated and personalised...

  • Operations Team Leader

    5 days ago

    Melbourne, Victoria, Australia The Good Guys Discount Warehouses (Australia) Pty Ltd Full time

    Customer Service, Administration & Operations 1 Job no: Work type: Permanent Full Time Location: QLD - Regional Categories: Customer Service, Administration & Operations Advertised: 21 May 2024 E. Australia Standard TimeApplications close: 18 Jun 2024 E. Australia Standard TimeAbout UsAt The Good Guys, our mission is to assist families in living better for...

  • Knowledge and Process Team Leader

    4 weeks ago

    Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Knowledge and Process Team Leader

    5 days ago

    Melbourne Airport, Australia Team Global Express Full time

    About the RoleTeam Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Operations Team Leader

    4 weeks ago

    Melbourne, Australia EnergyAustralia Full time

    **Operations Team Leader - Yallourn Power Station**: **Job no** 507678 - **Work type** Full Time Permanent - **Location** Victoria - **Categories** Operations, Engineering, Maintenance and Trades**The site and location** The Yallourn Power Station is a 1480Mw base load generating plant based in Yallourn Victoria on the traditional lands of the Gunaikurnai...

  • Operations Team Leader

    9 hours ago

    Melbourne, Australia EnergyAustralia Full time

    **Operations Team Leader - Yallourn Power Station**: **Job no** 507678 - **Work type** Full Time Permanent - **Location** Victoria - **Categories** Operations, Engineering, Maintenance and Trades**The site and location** The Yallourn Power Station is a 1480Mw base load generating plant based in Yallourn Victoria on the traditional lands of the Gunaikurnai...

  • Operations Team Leader

    6 days ago

    Melbourne, Victoria, Australia EnergyAustralia Full time

    Operations Team Leader - Yallourn Power Station:Job no 507678- Work type Full Time Permanent- Location Victoria- Categories Operations, Engineering, Maintenance and TradesThe site and locationThe Yallourn Power Station is a 1480Mw base load generating plant based in Yallourn Victoria on the traditional lands of the Gunaikurnai people, and is part of the...

  • Operations Team Leader

    5 days ago

    Melbourne, Victoria, Australia Energy Australia Full time

    About us As one of Australia's largest energy providers, we are proud of our purpose to lead and accelerate the clean energy transformation for all. We are also proud of our history and of the people who have built our energy capability over the decades, and for the role all our generation sites continue to play in 'keeping Australia's lights on'....

  • Procurement Operations Team Leader

    5 days ago

    Melbourne, Victoria, Australia AIA Full time

    At AIA we don't simply believe in being 'the best'. We believe in better - because there's no limit to how far 'better' can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important part role to play. If you want to make a difference by...

  • Operations Team Leader

    4 weeks ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Ongoing**: - ** Full Time (76 hours per fortnight)**: - ** Managers and...