Operations Project and Process Team Lead

2 months ago


Sydney, Australia Novum Global Full time

**Operations Project and Process Team Lead**

**Your Mission**:
We're looking for a strategic and innovative Senior Operations Project & Process Team Lead to spearhead the implementation of a state-of-the-art ticketing system. You'll be instrumental in integrating AI, enhancing CRM connectivity, and ensuring the new system supports our commitment to exceptional client service levels.

**Key Responsibilities**:

- Select and implement an advanced ticketing system with AI integration.
- Seamlessly link the ticketing system with various channels for a unified communication approach.
- Lead change management processes, engaging with stakeholders for optimal system changes.
- Continually review and refine operational processes to improve performance and efficiency.
- Provide detailed reporting and foster relationships with stakeholders, driving continual improvement.

**Who You Are**:

- A seasoned project manager with a track record of successfully implementing ticketing or CRM systems.
- Skilled in operational enhancements and technical problem-solving.
- A strategic thinker with a client-focused approach to operational excellence.
- Equipped with a commercial, process, or project management-related degree.

**Why Apply?**:

- Lead critical operations projects at a forward-thinking company.
- Drive innovation in client service and operational efficiency.
- Work in a dynamic environment where your impact is visible and valued.



  • Sydney, Australia Alchemy Global Talent Solutions Full time

    **Job Details**: **Posted**: - 3rd April, 2023- **Sector**: - Immigration & Legal- **Location**: - Sydney, New South Wales, Australia- **Job Ref**: - 16323- **Salary**: - $80,000 - $85,000 AUD + Super + Quarterly Incentives- We are looking for an Operations Team Lead to join our client based in Sydney. The role will be responsible for leading a team of...

  • Team Lead Operations

    2 months ago


    Sydney, Australia AXA Group Full time

    Team Lead Operations Sydney Australia As  Team Lead Operations  for AXA XL, you will be responsible to provide high-quality administrative services to the various businesses we support as Middle Office. The Role Purpose will be assisting Middle Office Management with day-to-day leadership of a team that provides services to a variety of stakeholders...


  • Sydney, Australia AXA XL Full time

    Team Lead Operations **Team Lead Operations** Sydney Australia As **Team Lead Operations** for AXA XL, you will be responsible to provide high-quality administrative services to the various businesses we support as Middle Office. The Role Purpose will be assisting Middle Office Management with day-to-day leadership of a team that provides services to a...

  • Team Lead Operations

    2 months ago


    Sydney, Australia AXA Full time

    **Team Lead Operations** Sydney Australia As **Team Lead Operations** for AXA XL, you will be responsible to provide high-quality administrative services to the various businesses we support as Middle Office. The Role Purpose will be assisting Middle Office Management with day-to-day leadership of a team that provides services to a variety of stakeholders...

  • Team Lead Operations

    2 months ago


    Sydney, Australia XL Catlin Full time

    **Flexible Work Eligible**: None **DISCOVER your opportunity** **Team Lead Operations** Sydney Australia As **Team Lead Operations** for AXA XL, you will be responsible to provide high-quality administrative services to the various businesses we support as Middle Office. The Role Purpose will be assisting Middle Office Management with day-to-day...

  • Customer Process Lead

    2 months ago


    Sydney, Australia Cover Genius Full time

    The Customer & Process Lead is responsible for the operational excellence of our claims and support operations. They are responsible for leading projects and initiatives to drive efficiency and process optimization as well as managing and overseeing the customer operations, maintaining compliance, quality, and service standards. Reporting to the Regional...


  • Sydney, Australia ED - Group Support Functions Full time

    **About Us** Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia. United behind a common purpose of ‘Creating a more sociable future...

  • Operations Lead

    1 month ago


    Sydney, Australia Goodall Brazier Full time

    Looking for a dynamic and experienced Operations Lead to lead and manage our Operations team in the delivery of projects. Join us in our commitment to delivering safe, timely, and budget-conscious solutions to our clients through our unique supply chain. As the Operations Lead, you will play a crucial role in ensuring the successful delivery of projects for...

  • Operations Lead

    2 months ago


    Sydney, Australia Goodall Brazier Full time

    Looking for a dynamic and experienced Operations Lead to lead and manage our Operations team in the delivery of projects. Join us in our commitment to delivering safe, timely, and budget-conscious solutions to our clients through our unique supply chain. As the Operations Lead, you will play a crucial role in ensuring the successful delivery of projects for...


  • Sydney, Australia Quanta Full time

    Lead process architecture - Life Science - Permanent - Australia Are you looking for your next Lead process architecture contract? We have an incredibly exciting new requirement that might just be for you. Our client, a biopharmaceutical company based in Sydney, are looking for a Lead process architecture for their current project. They are on a mission to...

  • Process Expert Lead

    1 month ago


    Sydney, Australia ING Full time

    ING, Australia’s most recommended bank, is looking for a number of experienced **Process Expert Lead**s to join our high performing **Process Management Team**. - Are you excited by improving and designing optimal processes, ensuring they are implemented successfully? Are you experienced in conducting fact-based analyses? Are your social skills on point?...

  • Project Lead

    2 weeks ago


    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Investment Banking- Contract or TemporaryThis is a unique role in that the focus of the position is likely to be project management and project coordination for the Equity Operations function. The role’s main aspects include but are not limited to the leading, oversight and completion of Projects for the Equity Operations division. This is a...


  • Sydney, Australia Centre for Evidence and Implementation (CEI) Full time

    Are you a dynamic and organised Project & Operations Coordinator keen to bring your skills to a variety of business areas? Are you detail-oriented and driven, with impeccable time-management skills? Are you interested in joining a diverse, global team that values its people, nurtures professional growth, and emphasises collaboration? If so, then CEI would...

  • Team Lead, Operations

    3 weeks ago


    Sydney, Australia AXA Full time

    JOB DESCRIPTIONTeam Lead OperationsSydney AustraliaAs Team Lead Operations for AXA XL, you will be responsible to provide high-quality administrative services to the various businesses we support as Middle Office. The Role Purpose will be assisting Middle Office Management with day-to-day leadership of a team that provides services to a...

  • Team Lead Operations

    4 weeks ago


    Sydney, Australia AXA Full time

    JOB DESCRIPTIONTeam Lead OperationsSydney AustraliaAs Team Lead Operations for AXA XL, you will be responsible to provide high-quality administrative services to the various businesses we support as Middle Office. The Role Purpose will be assisting Middle Office Management with day-to-day leadership of a team that provides services to a...


  • Sydney, Australia AXA Full time

    JOB DESCRIPTIONTeam Lead OperationsSydney AustraliaAs Team Lead Operations for AXA XL, you will be responsible to provide high-quality administrative services to the various businesses we support as Middle Office. The Role Purpose will be assisting Middle Office Management with day-to-day leadership of a team that provides services to a...

  • Process Risk Lead

    1 month ago


    Sydney, Australia ING Group Full time

    Process Risk Lead This role sits within the Payments and Savings operational team and is responsible for providing risk oversight and support to the wider team. The role will be required to provide Payments and Savings process risk input and to support Team Leaders, Operations BCO and the wider business. The Process Risk Lead will be expected to have an...

  • Process Risk Lead

    1 week ago


    Sydney, Australia ING Group Full time

    Process Risk Lead This role sits within the Payments and Savings operational team and is responsible for providing risk oversight and support to the wider team. The role will be required to provide Payments and Savings process risk input and to support Team Leaders, Operations BCO and the wider business. The Process Risk Lead will be expected to have an...

  • Tax Process Lead

    4 days ago


    Sydney, Australia Google Full time

    At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information. **Minimum qualifications**: - Bachelor's...


  • North Sydney, Australia Zurich Insurance Full time

    A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- Let’s create a brighter future together, let’s make a differenceA new opportunity exists...