Operations Manager

5 months ago

Coomera, Australia TNT Express Full time

**FedEx are seeking an experienced Manager (Operations) to effectively manage Gold Coast Station resources and departments, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently.**

Location: 4209 | Coomera (30 mins from Gold Coast)

Advantages of working with FedEx
- Up to $2,500 USD accessible for tuition assistance to further your development.
- Highly supportive team with on-the-job training provided.
- Opportunities to advance through internal promotions, job rotations and cross-functional projects for career development.
- Leadership training programs - 'Advance into Management', 'LEAD Forward' & more.

The successful incumbent will
- Lead, motivate and empower teams. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management.
- Provide effective & open communication, excellent leadership, regular performance feedback and team building in order to maximise customer satisfaction, employee satisfaction and team productivity.
- Analyse day-to-day operational results; service quality, loss and damage reduction, optimum costs.
- Maintain a customer focused culture by implementing and managing initiatives and tools that aim to achieve customer satisfaction, loyalty and retention.
- Use of standard tools and methods to ensure daily/weekly/monthly reporting, measuring and control of resources, activity service performance and cost.
- Ensure continuous improvement and share best practices implementation.
- Initiate and implement optimisation programmes to achieve efficient activities and targeting continuous improvement on incurred unit cost.
- Explore opportunities to improve service level in the most cost-efficient way.
- Ensure all resources are focused to achieve high quality service performance.
- Ensure staff are trained identifying training needs and implementing programmes and people development strategies.

**Experience**
- Five (5) years people management experience, preferably gained from operations role.
- Knowledge of optimisation processes.
- Knowledge of the business levers, processes, structures and finance.
- Good knowledge of Operations processes and related technology.
- Proven track record of continuous improvement.
- Ability to realise concepts in a can-do mentality.
- Understands communication requirements in a multi-cultural environment.
- Proven experience and knowledge in effective training, coaching and people management practices, including leadership development.

**The Company**

FedEx Express is one of the world’s largest express transportation companies and has consistently been selected as one of the world’s top 500 companies and the World’s Most Admired Companies by “Fortune” magazine. FedEx provides fast and reliable delivery to more than 220 countries and territories.

**The Philosophy**

People-Service-Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees’ well-being and value their contributions to the company.

**The Mission**

We strive to be the best company to work for with the best service and the best brand in our industry.

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