Full Time

2 months ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 23032369

**Job Category** Food and Beverage & Culinary

**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**THE RITZ-CARLTON, MELBOURNE, TO DEBUT IN MARCH 2023**
We are thrilled to announce the opening of **The Ritz-Carlton, Melbourne**, in March 2023. Set to redefine luxury in the city, the hotel’s extraordinary design, exceptional experiences and breathtaking views present a stunning new landmark to the Melbourne skyline. Designed with materials inspired by the unique stories of the city, guests will enjoy luxury accommodation, signature dining experiences, holistic wellness spaces and an iconic infinity pool, as well as world-class meeting and event facilities and services.

The Ritz-Carlton Melbourne is looking for a **Lounge Supervisor** to join the team on a **Full-Time **basis

**JOB SUMMARY**

Do you love the hospitality industry? Do you passionately believe in hospitality and want to work aside Australia's top food & beverage leaders?

This is your chance to join one of Australia’s leading luxury hotel brands, The Ritz-Carlton, Melbourne offers sweeping expansive views across the city which provide the perfect backdrop for an experience that’s singularly Melbourne.

This is an extremely rare opportunity to be a part of the inaugural Ritz-Carlton, Melbourne Food & Beverage opening team.

The Ritz-Carlton, Lounge Supervisor is a visible, energetic, and ethical leader who develops, maintains, and promotes a leadership philosophy that culminates in guest satisfaction and employee engagement.

Supporting in delivering an elevated daily Food & Beverage operation and business performance, this role works closely with the senior leadership team to deliver departmental goals and uphold guest satisfaction.

**CANDIDATE PROFILE**

**Education and Experience**
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years’ experience in the food and beverage, culinary, or related professional area.
- Expertise in service excellence, seasonal business operations and diverse / high-end social and recreational programs.
- Well-developed skill set and demonstrated professional track record in the areas of employee engagement, customer service, financial analysis and cost-based management, strategic planning, talent management.
- Must have a Victorian RSA certificate & full Australian working rights.

**CORE WORK ACTIVITIES**

**Guest Relations**
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Thank guests with genuine appreciation and provide a fond farewell.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

**Assists Management**
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
- Listen to hourly employees' suggestions for im

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