Aps3 Participant Support Officer

2 weeks ago

Newcastle, Australia Chandler Macleod Full time

**What's in it for you?**
- Be a part of an organisation that makes a positive impact on the lives of people with disabilities.
- Enjoy a supportive and collaborative team environment that values diversity and inclusivity.
- Develop your skills and knowledge through ongoing training and professional development opportunities.
- Enjoy work-life balance with flexible working arrangements and generous leave entitlements.
- Receive a competitive hourly rate of $37.36/hr + super

**About the role**:
As a Participant Support Officer, you will be responsible for providing high-quality support to participants of the National Disability Insurance Agency (NDIA). You will be working collaboratively with a team of professionals to ensure that participants receive timely and appropriate support that meets their needs.

Key responsibilities of the role include:

- Providing support to participants in navigating the NDIS system and accessing appropriate services.
- Conducting assessments to determine participant eligibility for NDIS funding and support.
- Maintaining accurate and up-to-date records and documentation.
- Collaborating with internal and external stakeholders to ensure participants receive coordinated and holistic support.
- Providing advice and guidance to participants, their families, and carers regarding the NDIS process and available services.

**About the organisation**:
The National Disability Insurance Agency (NDIA) is an independent statutory agency whose role is to implement the National Disability Insurance Scheme (NDIS). The NDIS is a transformative social reform that provides Australians with disabilities with the support they need to live full and meaningful lives. The NDIA is committed to improving the lives of people with disabilities and their families through person-centred and outcome-focused services. As an employer, the NDIA values diversity and inclusivity and fosters a supportive and collaborative work environment.

To be successful in this role, you will have:

- Experience in providing high-quality customer service in a complex service delivery environment.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders.
- A high level of attention to detail and accuracy in record keeping and documentation.
- A commitment to person-centred and outcome-focused service delivery.
- Knowledge and understanding of the NDIS, disability services, and the broader disability sector.

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