Operations Support Manager

3 weeks ago


Sydney, Australia ING Full time

Australia’s most recommended bank, ING, is looking for an **Operations Support Manager** to join our growing **Wholesale Banking** team.

In this critical role you’ll maintain and manage effective business partnerships between ING Australia (IBAL) and offshore Service Providers. as well as coordination across multiple internal stakeholders. You’ll ensure smooth processes across our Wholesale Banking Operations eco system for Lending Products.

**You’ll oversee the end to end **lending services support** governance and oversight of the Service Providers, **aiding Wholesale Banking Lending Operations support activities**.** These activities include rate notices, repayments/drawdowns which are critical in servicing and supporting of our Wholesale Banking clients.

Are you ready to make an impact?

**What are you going to do? You will be**
- Managing and coordinating local and offshore teams to ensure predictable high level service delivery
- Working with outsourcing managers and service providers to ensure complaince to CPS231 and global sourcing policies
- Engaging with internal stakeholders to proactively manage all risks
- Proactively identifying potential issues and gaps and addressing those as per agreed timelines
- Ensuring all regulatory requirements and controls are met
- Ensuring there is a strong focus on continuous improvement to optimise cost/quality/timeliness

**What are we looking for? Someone who has**
- Approximately 15+ years banking experience including leading Operations teams and management of 3rd party service providers
- Sound knowledge of Wholesale/Institutional Banking lending products, associated processes and regulatory requirements
- Proven experience in driving process improvement initiatives delivering sustainable change and improved service
- Ability to recognise complex issues and quickly identify possible options followed by implementation
- Exceptional conflict resolution & negotiation skills
- People leadership with the ability to set objectives/KPIs, performance manage and coach
- The ability to work under pressure, with multiple deliverables in a complex/high pressure environment

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Applications close Wednesday 1st March 2023


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