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Tech Support Specialist

1 month ago

Melbourne Eastern Suburbs, Australia HAYS Full time

Technical Support Specialist

**Your new company**

In this role you’ll be working for one of the world’s largest audio-based companies in over 100 countries. They look to improve lives through consumer-centric innovation.

**Your new role**
- Providing technical support to technicians and customers to resolve repair issues
- Communicate service bulletins to the service network
- Providing backup to the technical support team while other service members are on leave
- Liaising with the support team to resolve technical or quality issues
- Supporting the service manager

**What you'll need to succeed**
- Prior experience in technical support and customer service
- Experience within audiovisual systems and headphones
- Great telephone manner
- Understanding and experience of computer technology.
- Proficient in Microsoft Excel
- Excellent communication skills both with internal and external stakeholders
- Ability to read and understand technical information e.g. electronic circuits and system block diagrams

**What you'll get in return**
- $72-74k + Super
- Great work culture and office environment
- Free car parking
- Monthly lunches
- Mulgrave located
- Staff discounts

**What you need to do now**

2844702