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Collections Officer
1 month ago
PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional Services, Finance, ICT, Government, STEM, Management and Executive talent.
Start: ASAP
Location: Murdoch
Hourly rate: $30-$35+super DOE
Hours: 38 per week, Monday to Friday
**Duties**:
- Responsible for managing the collection of outstanding debts from customers
- Respond to customer enquires within set timeframes
- Identify customers experiencing payment difficulties/financial hardship
- Manage overdue accounts, minimising impact on business
- Review queries and accounts within set timeframes
- Review accounts for disconnection for non-payment
- Negotiation of payment arrangements
- Maintain customer account profile and accuracy of account
- Refer accounts for legal recovery and or bad debt write off
**Requirements**:
- B2C Collections experience - minimum 1 year
- Exceptional Customer service skills
- Excellent written and verbal communication skills\
- Intermediate skills in MS Office and mid-tier ERP
- Strong organisational & time management skills
- Advanced negotiation and analytical problem solving skills
- Ability to work in a team environment with mínimal supervision
- Able to prioritise tasks and adhere to strict deadlines
This is an excellent opportunity to join a well renowned client and be a proactive member of an established team, where you will be working for a business with a supportive and welominhg envronment with plenty of opportunity for personal and professional growth.
**Who are we**
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
**So it's over to you. If you would like to join our team, please APPLY now.**
**To learn more about working with PERSOLKELLY, we encourage you to visit our website.
