Systems Support Analyst

2 months ago

Glenside, Australia Southern Cross Care (SA, NT & VIC) Inc Full time

**Be the difference. Enjoy great rewards and benefits.**:

- ** Full time position - 76 hours per fortnight**:

- ** Bupa Health Insurance & Goodlife Health Club discounts**:

- ** Convenient city-fringe location with onsite parking**

**About the role**
- Corporate Information Management (CIM)
- Customer Relationship Management Platform (Dynamics CRM)
- Low code web tools (Google Appsheet)

To provide ongoing user support, maintenance, documentation and training in relation to Corporate business systems used at Southern Cross Care.

Key Responsibilities include but are not limited to;
- Demonstrate database skills, to manage and administer on-premise and cloud database environments, maintain and produce database scripts, and manage new or existing data integrations that use databases.
- Directs and trains users in software functionality and use, including developing user guides.
- Regularly interacts with respective Functional Managers to establish and prioritise activities.
- Monitors activities, manages schedules and meets project goals and objectives in the required time frames.
- Provides advice, documentation and monitors the development and maintenance of functional business process procedures.
- Escalates internally & externally when required.

For further details regarding the scope of the role, please refer to our website or the attached job description.

**About you**
- Able to prioritise and resolve issues.
- Exceptional problem solving skills with a strong commitment to meeting the needs of both internal and external customers
- Sound interpersonal skills and the ability to express ideas clearly and concisely as well as good oral presentation skills
- Strong organisational and time management skills
- Proficient computer and keyboard skills

**Desirable Requirements**
- Tertiary qualifications in Information Technology
- Understanding of XML, JSON, Integration mapping would be advantageous
- Familiarity with supporting and administering corporate systems, such as MS Dynamics 365 CRM, MS Dynamics GP systems, Jitterbit
- Advanced database Scripting, Queries
- Google Workspace knowledge (Southern Cross Care use Google Systems for most work)
- Experience in developing and supporting low code Web Applications

**About us**

Southern Cross Care is one of Australia’s leading charitable aged care and retirement living service providers. We value the diversity in our team, live and breathe our values and offer salary packaging benefits to maximise your take-home pay.

When you work for us, we value you as an individual, care for your well-being and develop your skills to help you build your career. We reward creativity and provide the stability and flexibility you need. When you work for us, you work better for life.

Recruitment Agencies - thank you for thinking of us; however at this time, we are filling opportunities through direct channels.

**Applications close**: 4pm on Friday, 31st of March 2023

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