Advisor (Correspondence)

2 weeks ago


Brisbane, Australia Transport and Main Roads Full time

**Accountabilities include**: - Critically review, proofread and edit ministerial and Director-General correspondence and website enquiries in accordance with whole-of-government guidelines and departmental protocols and standards. Attention to detail is paramount. Prepare documents for the review of the Minister for Transport and Main Roads and Director-General ensuring correct templates, formatting, grammar, sentence construction and other protocols are adhered to. Finalising documents ready for dispatch ensuring letterhead, signatory and attachments are correct and applying security to the document. Undertaking and providing assistance in large mail merges, including merging to email for the bulk dispatch of information. Effectively manage workflow systems and processes to ensure deadlines are clearly identified and met in a complex and specialised environment. Assist in identifying and reporting on emerging issues raised by the community or other key stakeholder groups. Analyse internal reports to identify overdue correspondence and follow up with relevant areas. Provide support to Team Leaders in directing correspondence to correct divisions, managing a large shared inbox and assisting across the business as required. Maintain effective relationships with internal and external stakeholders. Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback. Undertake training and development opportunities that are identified as necessary to achieve work unit goals, and gain awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs.
This role reports to Senior Advisor (Correspondence).Mandatory requirements: - Successful candidate must be available until 5pm on a rotational basis.Desirable requirements: - Previous experience working within a Correspondence team will be highly regarded.Applications to remain current for 12 months.Job Ad Reference: QLD/464938/23Closing Date: Tuesday, 31 January 2023This work is licensed under a Creative Commons Attribution 3.0 Australia License.


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