Member Privacy Specialist

1 month ago

Melbourne, Australia AustralianSuper Full time

Make a difference. Drive outcomes that impact millions of Australians.
- Join a fast paced and growing team.
- Can be based across Australia.

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.

**Your New Role**

Reporting to the Member Fraud and Privacy Incident Manager, the Member Privacy Specialist is responsible for managing incidents, complaints, suspected data breaches and any activity, process or control relating to member privacy.

Key duties include but are not limited to:

- Manage and lead the investigation and remediation of member privacy incidents with an overarching focus on minimising business risk in accordance with Fund privacy procedures.
- Record all cases in the Fund’s Incident Management system in accordance with agreed policies and procedures.
- Utilise reporting and data to identify areas of improvement and systemic issues across both initiatives and BAU operations.
- Attend and participate as a representative at meetings and forums where ideas, information and actions are shared to improve the overall operational effectiveness in relation to privacy incident management.
- Liaise with external parties as required to ensure fair and objective outcomes.
- Maintain strong working relationships with internal staff and external third parties. Other activities as required to support and assist both the Member Fraud and Privacy Incident Manager including broader team activities that relate to financial crime and privacy protection.

**What You’ll Need**
- Experience in a similar role or within incident management, compliance or risk within Financial Services and/ or Consulting.
- Excellent written and verbal communication skills including the ability to draft detailed and comprehensive findings and responses to members impacted by privacy data breaches.
- Well-developed investigation and analytical skills.
- Able to work diligently, efficiently and pay close attention to detail.
- Excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position.
- Ability to think critically and make logical decisions.
- Should be highly results oriented. RG146 qualification would be highly desirable.

**Life at AustralianSuper**

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

**What’s next**
- Australian or New Zealand citizenship or Australian permanent residency status is required.**_Progress powered by purpose._**

**The AustralianSuper Story
As a profit-to-member superannuation fund, AustralianSuper is run only for members, and is here to help members achieve their best possible retirement outcome. We don't pay profits or dividends to shareholders, so the money we make goes back into the fund.

We’re an organisation of talented, inspiring colleagues and passionate leaders. As we continue to grow in size and complexity, we need people who will challenge our thinking, deliver outstanding outcomes and most importantly, share in our purpose.

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