Revenue Protection Officer

3 weeks ago

Redbank, Australia Australia Post Full time

**Help us deliver like never before**

Based at Brisbane Parcel Facility (BPF), the Customer Operations Liaison Team (COLT) **Revenue Protection Officer** oversees major customer lodgements, focusing on compliance and yield to contracts. Reporting to the COLT's Manager, this **Revenue Protection Officer** position has a direct impact to our customers and oversees revenue outcomes relating to the organisation’s profit and loss.

This is a fixed term (12 months), full-time opportunity working from **12:00pm** to **7:21pm**, Monday to Friday.

**You’ll b**e**
- Performing acceptance and revenue protection checks
- Reducing revenue leakage and risk
- Supporting other cost efficiencies for Network Operations
- Escalating customer opportunities to their respective departments
- Building strong working relationships with internal and external stakeholders
- Identifying and addressing cases of counterfeit mail and fraud
- Assisting the COLTs Manager with ad hoc requests
- Other duties as required at SEQ processing sites

**About you**
- You have experience building customer confidence by delivering great service
- You're a genuine collaborator who can draw information from multiple sources
- You are able to demonstrate engagement readiness in the way you approach your work and the way you work with others
- You can effectively manage your work with shifting priorities and deadlines

**You'll also ideally have**
- History of strong interpersonal communication skills and an ability to develop relationships with internal and external stakeholders
- Track record of self-motivated results and the ability to work autonomously
- Spent time in changing, flexible teams and a genuine desire to work with and support colleagues
- Experience with Australia Post systems, such as eParcel, the Lodgement Quality System, OneSafe and SAP
- Basic to intermediate Microsoft Office proficiency, including regular use of Outlook, PowerPoint, Word, etc.

**How we’ll deliver for you**
- Potential for ongoing employment with us, beyond your fixed term contract
- Enjoy a 12% superannuation contribution per annum plus any potential penalties depending on your shift time
- We invest in you for the long-term, encouraging growth through delivering on our values of Trust, Inclusivity, Empowerment and Safety
- Be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day
- We invest in your personal well-being, recognise and reward you for your contribution to our successful with Post Perks and more

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

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