Knowledgebase Author

3 months ago

Canberra, Australia Halcyon Knights Full time

Government Opportunity
- Contract
- Canberra

**Knowledgebase Author/Content Writer**

Join Our Clients Team as a Knowledgebase Author in the Digital Technology Branch in Canberrra.

**Responsibilities**:
**As a Knowledgebase Author, your primary responsibilities will include, but are not limited to**:

- Developing, implementing, and maintaining the Knowledgebase, ensuring alignment with the ITIL framework.
- Managing knowledgebase content throughout its lifecycle, including document creation, review, implementation, and upkeep.
- Creating and maintaining technical documentation and service management system design specifications.
- Researching knowledge management requirements and advising on their applicability in the AEC environment and projects.
- Analysing complex issues and contributing to policy formulation and project management.
- Building and nurturing key internal and external relationships, representing the agency's interests in various forums.
- Making well-informed decisions based on expertise, knowledge, and relevant regulations.
- Supporting election preparation and delivery activities according to agency goals and responsibilities.
- Undertaking additional duties or responsibilities as directed.

**Requirements**:
**To succeed in this role, you must meet the following mandatory requirements**:

- Solid understanding of the ITIL framework and its relationship with service and knowledge management.
- Knowledge and experience in documenting service desk support artifacts and tools.
- Proven ability to prioritise tasks and deliver quality results within set timelines.
- Excellent communication skills to effectively respond to stakeholder needs across a geographically dispersed network.
- Strong analytical abilities to facilitate change and contribute to business improvement strategies.
- Demonstrated personal integrity while achieving results within legislative and policy parameters.

**Desirable Skills**:
**While not mandatory, the following skills are considered advantageous**:

- Experience with ServiceNow or a similar ITSM toolset.
- Minimum of 3 years' experience in service desk support, knowledgebase development, or a similar role.

**Security Requirements**:
Applicants will be required to obtain a Police Check and have the ability to obtain and maintain a minimum
**Baseline Clearance.**
Join our client’s dynamic team and contribute to the growth and success of the organisation

We thank all applicants for their interest, but only those selected for an interview will be contacted.

For more information contact Liesel on 0426 400 895.

We look forward to hearing from you.

V-98177

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