Service Management

3 weeks ago

Mount Waverley, Australia BlueScope Full time

**Job Description**:
At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes - influencing the way we live and work, now and in the future.

**The Opportunity**

Come and discover the opportunity to join the Service Integration team as a SIAM (Service Management) Process Manager in our IT function. Information Technology at BlueScope have embarked on an exciting enterprise technology transformation, supporting our business and customers now and for the future.

The role of the Service Management (SIAM) Process Manager is to govern (as a specialist) and manage the key SIAM processes for Bluescope across Australia. The role will be responsible for ensuring fit for purpose processes are defined and implemented by the newly established SIAM function.

This role can be based in Mount Waverley VIC, or Wollongong NSW

**What Will You Do?**

You will have oversight of all SIAM processes and will be required to work with key business stakeholders and IT Product Owners to identify continuous improvement opportunities in the delivery of IT Service Management. Key to the success of the role is effectively leading the design of the SIAM operational model and the subsequent implementation of SIAM within our Australian business.

To achieve this, you will:

- Lead the design and development and measurement of fit for purpose SIAM related processes for ASP IT. Key processes include:

- Event Management
- Incident Management
- Change Management
- Problem Management
- Service Request and Catalogue Management
- Asset & Config Management CMDB (CSDM v3 or v4)
- Service Level Management
- Service Transition
- Knowledge Management
- Assist the IT Product Owner - SIAM in the transition of IT Services to operate in a multi-sourced SIAM operating model
- Develop a highly collaborative relationship with service providers process owners
- Establish and maintain strong, productive and collaborative relationships with service providers to ensure the required level of service
- Build collaborative relationships within other areas of the business outside of IT to extend the Service Management concepts and processes to other departments

**More About You**

You have a can do, self-starter attitude with demonstrable knowledge and experience of IT Service Management. You will have managed relationships with external service providers.

We are looking for someone who is a team player, passionate about customer experience and thrives in a fast-paced environment.

You will have:

- An understanding of the complexities and challenges of a large organization
- Experience working with a variety of stakeholders and customers including service providers
- Experience implementing ServiceNow Common Services Data Model
- Experience leading the implementation of integrating products with Service Now
- Knowledge of ITIL framework and project management methodologies
- Experience of working within Agile methodologies
- A good understanding of Application development lifecycle
- A good understanding of CMDB and CSDM data models
- A tertiary qualification in IT or related discipline

**The BlueScope Difference**

A career at BlueScope provides the opportunity to make a difference - to you, to your team, to our customers, to transforming products, processes and brands, and to an organisation intent on shaping a better built environment for all our communities. At BlueScope, you will:

- ** make an impact** both within the organisation and in the broader community
- ** create and deliver** innovative products and solutions that shape the world we live in
- grow on a path of **continuous learning and development**:

- ** enjoy the sense of belonging** that comes from working with people who genuinely look out for one another

We’re dedicated to supporting our people - keeping one-another safe, rewarding successes, and helping individuals grow. We foster workplace flexibility and an inclusive work environment that welcomes people of all backgrounds. We’re committed to climate action and to helping shape a better future for all our communities; we are committed to Our Purpose, **Creating Strength.**
- Applications close Monday 6th February 2023_

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