Customer Service Coordinator
3 weeks ago
**The Company**
As a market leader, this instantly recognisable logistic organisation provides international air and sea freight forwarding, together with integrated logistics services. With a management team of industry-leading professionals, they strive towards economic, social, and environmental coherence. This business is offering an initial Temporary opportunity to work with an organisation that values their staff, offering continuous training and development opportunities.
**The Role**
Sitting in the Customer Service division, you will be responsible for:
- Developing and maintaining productive and positive relationships with clients
- Acting as the liaison between the Sales, Operations and Account Management team for the Customer regarding their account queries providing regular updates in accordance with the company’s SOP’s
- Shipment information
- Order status/ updates
- Grievances/ Complaints
- Monitoring ongoing claims
- Invoice queries
- Billing queries
- Ad hoc Customer Service duties as directed
**Experience Required**
- Excellent Customer Service Skills
- Excellent Communication Skills both verbal and written, highly service orientated.
- Knowledge and experience of air and sea operations both import & export would be highly beneficial but is not essential
- Intermediate Excel Skills
Paying $32.00 to $35.00 per hour + super, this role is for an initial commitment of 6 months and is a temp to perm opportunity. If interested, please
**APPLY TODAY,** or call
**Mark Green** on
**02 8270 9766
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