Identity and Access Management Manager

2 weeks ago

Melbourne, Australia Macquarie Group Limited Full time

Join our User Access Management (UAM) team during a time of pivotal growth, as we embark on a transformation agenda and the need for strong security controls becomes increasingly important. This is a role that will have a lot of influence in shaping the overall quality assurance architecture and laying the foundations for a strong, vibrant engineering culture supported with well thought through patterns, industry best practice and innovation though out the division.

We are transforming Macquarie’s identity and access management platform to strengthen our security posture.

As an Identity and Access Management Manager (IAM Manager) you will be part of a dynamic team that provides technical support to our customers using a variety of modern technologies. You will be working in a fast-paced, customer-focused environment.

You will be responsible for managing a team of service desk technicians and ensuring they provide excellent customer service and technical support. You will be involved in developing and implementing service desk procedures, processes, and guidelines to ensure efficient and effective service delivery. You will also be responsible for monitoring and reporting on service desk performance and identifying areas for improvement.

**To be successful in this role, you will have the following skills and capabilities**:

- proven experience managing a team of service desk technicians
- experience in Identity and Access Management (IAM) and Sailpoint IIQ
- knowledge of IAM best practices, technologies and solutions
- experience in troubleshooting and resolving IAM related issues
- strong knowledge of IT service management principles and best practices
- excellent communication skills, both written and verbal
- ability to work well under pressure and manage multiple priorities
- strong problem-solving skills and ability to identify and resolve technical issues
- experience with IT service management tools such as ServiceNow, Jira, etc.
- experience with ITIL framework
- ability to train and mentor team members
- strong customer service focus and ability to build positive relationships with customers.

**In this role, you will be**:

- managing a team of service desk technicians and ensuring they provide excellent customer service and technical support
- developing and implementing service desk procedures, processes, and guidelines
- monitoring and reporting on service desk performance
- identifying areas for improvement and implementing changes
- providing training and mentoring to team members
- building positive relationships with customers
- working closely with other departments to ensure efficient and effective service delivery.

**About the Corporate Operations Group**

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables develo

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