After Hours Coordinator
2 weeks ago
Mount Waverley, VIC, Australia, 3149
Casual
**Closing on**: Jun 25 2023
Favourite
Position Description
Make a difference at one of Australia’s leading health care providers
Generous salary packaging benefits, ongoing professional development and supportive team environment
Flexibility in location and opportunity to work from home
About the role
The Client Services Officer (Service Support) co-ordinates all after-hour and over flow inbound enquiries for National Calvary Community Care (CCC) Service Centres. Primarily, the role delivers a high level of customer service, giving employees, clients and their families a prompt, positive, respectful and well informed experience upon each CCC interaction. The Client Services Officer (Service Support) will strive to resolve each interaction in the first instance and, in instances where this isn’t possible, provide a timely, detailed and consistent handover to the appropriate area of the business. This role can be located with Calvary in Victoria, South Australia or New South Wales and there is opportunity to work from home.
What you bring
Operational experience in a contact centre environment
Familiarity of Community Care (both Aged and Disability) sector
A problem-solving style with the ability to troubleshoot and be solutions focused
Strong familiarity and understanding of telephone systems
Strong digital literacy and data entry skills and proficiency in using telephony software, and database programs (Gold Care)
Excellent written communication skills
A desire to join a team committed to the care of others in a mission based organisation
Why work for Calvary?
At Calvary, our staff matter.
Join our team, learn with purpose and drive positive impact in one of Australia’s largest healthcare providers across Public and Private Hospitals, Residential Aged Care and Home Care.
With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Please note the following**:
Only applicants with a valid right to work in Australia will be considered.
Calvary has a mandatory COVID-19 vaccination requirement for all workers. You will also be required to provide evidence of other immunisation as required for your role
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