Retail Manager

4 weeks ago

Gepps Cross, Australia Arrival Australia Pty Ltd Full time

Plusco is a leading company in Adelaide specializing in high-quality tiling services. Our commitment to excellence and innovation has made us a leader in the industry, offering a wide range of products including kitchen, bathroom, living room, outdoor, and decorative tiles. We are looking for an experienced and dynamic Retail Manager to join our team and contribute to our ongoing success.

**Key Responsibilities**:

- **Store Operations Management**:

- Oversee daily operations of the retail store.
- Ensure the store meets and exceeds sales goals and profitability targets.
- Maintain high standards of store presentation, including displays of ceramic, porcelain, mosaic, large format, and decorative tiles.
- Manage inventory levels and ensure timely restocking of products like bathroom, kitchen, and outdoor tiles.
- **Team Leadership and Development**:

- Recruit, train, and supervise retail staff.
- Provide ongoing coaching and development opportunities for team members.
- Foster a positive and productive work environment.
- Conduct performance reviews and set goals for staff.
- **Customer Service Excellence**:

- Ensure all customers receive outstanding service and have a positive shopping experience.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Implement strategies to improve customer satisfaction and loyalty, especially for high-demand products like slip-resistant and marble tiles.
- **Sales and Marketing**:

- Develop and execute sales strategies to drive revenue growth.
- Collaborate with the marketing team to plan and implement promotional activities for different tile categories.
- Analyze sales data to identify trends and opportunities for improvement.
- Monitor competitors and adjust strategies accordingly.
- **Financial Management**:

- Prepare and manage the store budget.
- Monitor financial performance and implement cost control measures.
- Ensure accurate and timely reporting of sales and expenses.

**Requirements**:

- Minimum of 3 years of experience in retail management, preferably in the home improvement or construction industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven track record of achieving sales targets and improving store performance.
- Strong organizational and multitasking skills.
- Proficiency in using retail management software and MS Office Suite.
- Ability to work flexible hours, including weekends and holidays as needed.

**What We Offer**:

- Competitive salary and performance-based incentives. We offer above market salary to compensate for any extra hours you night do to keep up with our store standards.
- Opportunities for professional development and career advancement.
- A supportive and collaborative team environment.
- Employee discounts on Plusco products and services.
- Varied and interesting projects that make a real impact.

**How to Apply**:
If you meet the above criteria and are ready to take on a new challenge with Plusco, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team. We look forward to hearing from you

Pay: $74,200.00 per year

Schedule:

- 8 hour shift

**Education**:

- Diploma (preferred)

**Experience**:

- Retail management: 3 years (required)
- Customer service: 5 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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