Customer Service Officer

4 days ago

Edinburgh, Australia Thales Full time

We’re inventing the future, right here, right now, at Thales. We design the critical security solutions of tomorrow by combining the curiosity to explore, the intelligence to question and the vision to create. Together we solve complicated problems by combining our experience in the market with our leading research and development capabilities.

Wellbeing matters at Thales, and where possible we encourage a flexible work culture.

**About Your Role**

This is an exciting opportunity for a Customer Service Officer to join our team in Edinburgh. You will be responsible for managing the inventory functions by operating our stock control computer system, whilst providing great customer service to our customer, the Australian Defence Force (ADF). The logistics business provides storage, maintenance and distribution in an ongoing contractual agreement.

This role is exciting, challenging and rewarding; no two days will be the same As the first point of contact for our customer, the ADF, you will need a positive attitude, be an active listener with excellent attention to detail and the ability to think on your feet. In turn, we will provide you with the training and support needed to succeed.

Within our logistics services business there are 17 depots throughout Australia, allowing various development and progression opportunities.
- Ensuring the accurate operation of the inventory stock management system for the control of all aspects of storage, distribution and maintenance
- Ensuring associated stores, clerical and data processing work is carried out
- Managing the inventory system ensuring accuracy at all times
- Monitoring shelf life of stores and assisting with audits and inspections
- Building & maintaining relationships with both internal and external clients
- Demonstrating a personal commitment to all matters relating to health and safety

**How About You?**
- A Certificate III in Business (Administration) or equivalent
- Previous experience operating a database program
- High level of interpersonal, organisation and communication skills teamed with good attention to detail

**Good to Know**
- Employee discounts with a number of affiliates (Travel, Car hire, Tech)
- Fitness Passport discount
- Modernised Paid Parental leave
- Veterans Leave
- Career development opportunities where you can make a difference and have true purpose in your work
- Business support in your continued learning, growth and ongoing development
- Be a part of world-class Workshop and all tooling provided
- Job security and stability as you are part of a truly global organisation
- Most importantly - be a part of a positive team culture that is focused on our people

Wellbeing matters at Thales, and where possible we encourage flexible working.

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