Unified Communications Technician

4 weeks ago

Gold Coast, Australia Queensland Health Full time

**The role**:
As a Cisco Network and UC Engineer located on the Gold Coast you will use your high technical expertise in data networks (wired and wireless) and unified communications to determine technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focus organisation. Demonstrated experience in the following technologies would be highly regarded:

- Cisco LAN and Data Centre design including Layer 2/Layer 3 routing protocols and configuration of VLAN's and VRF's.
- Cisco Wireless technologies; Design and configuration of Cisco Wireless Controllers - 5500 series and 8500 series; Cisco Access Points.
- Wireless site survey and troubleshooting skills.
- Ethernet and IP QoS principles (classification, marking, queuing, congestion avoidance, policing, shaping, link efficiency mechanisms, etc.)
- Security principles and best practice e.g. Cisco ISE; Cisco ASA
- Network Management tools, e.g. Cisco Prime, Solarwinds
- Alcatel-Lucent Telephony/PABX;
- Spok Messenger;
- Integration of third party technologies such as RTLS, Nurse Call and Building Management Systems into a complex Unified Communications and data network environment.

Are you right for this role?
To be successful in this role you will have very high level skills and experience in analysing and problem-solving complex large enterprise data networks (wired and wireless) and unified communications system issues. The formulation, design and provision of appropriate solutions and improvements, including the recommendation, documentation and implementation of ICT changes are critical to your success in this role.

You will be able to establish and maintain effective working relationships within your team, other staff within eHealth Queensland, other government agencies and external organisations to ensure the alignment and integration of operational services, ITIL and other processes and service levels across the organisation.

**About eHealth Queensland**:
eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

**Benefits of working with eHealth Queensland**:
By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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