Security Success Manager

7 days ago

Sydney, Australia AWS Australia Pty Ltd Full time

7 to 10+ years of experience in a business development, program/product management, or other combined technical/business role.
- Enterprise Security experience and insights related to cloud security (Cloud & Hybrid).

Job summary

Key job responsibilities
As a member of the Security Success Team supporting the Worldwide Specialist Organization, you will be part of a growing team of advanced security specialists that provide operational and strategic support. Your responsibilities will focus on working with internal business development teams and providing customers a white glove experience including: account security architecture, security billing and account guidance, security cost optimization, security contracts and enterprise agreements, security customized reports for internal and external requests, delivering security training sessions, and security documentation creation and maintenance. You must be a self-starter who is comfortable working directly with both customers and cross-functional internal teams.

Role & Responsibilities:
Solve a variety of customer requests from security billing to security account structure and cost optimization

Manage numerous ad hoc requests concurrently

Prioritize and resolve customer and internal escalations

Gather insights from the business and present solutions to leadership to advocate internally for our customers

Work with a broad set of key stakeholders from billing, accounts receivables, business development, customer service, legal, and customers

Drive adoption of AWS Security Services throughout the Worldwide customer segment

Work directly with account managers and customers

Develop and conduct security training and documentation that the organization and customers can leverage at scale

Simplify complex security issues, provide customized reporting and effectively communicate in depth analysis to AWS customers

Create Monthly Security Business Reports to share trends to the field
- Solid negotiation skills, and business and financial acumen.
- Strong analytical skills, and demonstrated ability to turn detailed data analysis into useful strategic insight in order to drive customer adoption and make appropriate recommendations to the business.
- Knowledge of relevant AWS services is a huge plus.
- MBA or equivalent is a plus

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