Membership Engagement

1 month ago

East Perth, Australia Western Australian Cricket Association (WACA) Full time

**About the role**

Join the excitement at WA Cricket with a brand new opportunity

We are on the lookout for a **Membership Engagement & Retention Specialist** who will take the lead in developing and implementing a cutting edge Member Engagement and Retention Strategy. This role is not just about a job; it's about shaping the future of our Membership experience

As the **Membership Engagement & Retention Specialist**, your main focus will be to craft and execute a robust Member Nurture Program that leaves a lasting impact. You'll also be the driving force behind creating an engaging and effective strategy that ensures our Members feel valued and connected to the WA Cricket community.

But that's not all - you'll also play a crucial role in guiding our Membership Team by providing expertise on communication approaches. Your insights will contribute to building strong and lasting relationships with our Members, fostering a sense of belonging and loyalty.

This role provides flexible working hours for an individual seeking part-time employment and can range from 0.6 - 0.8 full-time equivalent, based on the successful applicant’s experience and requirements.

**You will**
- Develop the overall Member Engagement & Retention Strategy, designed to enhance Member satisfaction and maximise retention. Elements to include Member communications, renewals, onboarding and events
- Collaborate with the Communications & Marketing Team to develop and execute an annual Member Communication and Engagement Plan
- Work with the Head of Membership & Ticketing, the Membership Manager and the WA Cricket Services Supervisor to drive the communications and operations related to the annual Member renewal process
- Develop an outbound retention plan and implement, with the assistance of the Service Centre Casuals and Membership Coordinators WACA/Scorchers/Premium Products, to ensure all at risk Members are communicated in person.
- Develop a Member Nurture Program that promotes membership benefits, fostering Members’ long-term commitment and establishing life-long loyalty
- Support the Head of Membership & Ticketing in developing initiatives and establish a funnel to convert ticket purchasers into Members
- Partner with the Membership Coordinators WACA/Scorchers/Premium Products to manage the WACA and Scorchers
- Member Online Portals, maximising its features to enhance Member engagement and experience
- Undertake regular evaluations of engagement and retention plans and strategies. Collate reports and reviews outlining any insights, trends and suggested improvements
- Track Member retention and satisfaction ratings in line with budgetary and KPI requirements

**Who we are looking for**
- Expertise and experience in formulating retention strategies for member-based organisations
- Capability to strategize and develop plans
- Proven capability to brief and motivate a team of call centre operators
- Proven expertise in drafting communications tailored for diverse audiences
- Outstanding time management skills, including the ability to prioritize tasks, handle multiple responsibilities, and meet deadlines
- Exceptional written and verbal communication abilities, coupled with the skill to establish and sustain effective relationships at various levels
- Advanced computer literacy, proficient in the Microsoft Office suite (Word, Outlook, Excel)
- Interest and/or knowledge of cricket (desirable)
- Exposure to CRM or membership management software (desirable)

**The perks**

We can proudly offer extensive employee benefits such as;
- Employee Recognition Program
- Professional development opportunities
- Flexible work
- Salary packaging benefits
- Gym access
- Membership passes
- Merchandise discounts

**A little bit about us**

At WA Cricket we aim to be leaders in Australian sport and pride ourselves on developing inspiring players, creating a fun and inclusive community and delivering social outcomes through cricket. The iconic WACA Ground is home to the Perth Scorchers, WA Men’s and Women’s Teams and the WA Cricket Foundation.

**Our Culture**

At WA Cricket we actively promote diversity in gender, age, ethnicity, disability, religion and sexual orientation. We are committed to providing a safe environment for children across Australian Cricket, and we also offer a flexible work environment for employees.

**Sound like you?**

If you're passionate about shaping exceptional membership experiences and have a knack for devising strategies that keep members coming back for more, we want you on our team

Please submit your resume and cover letter outlining your relevant experience by **22 March 2024**.

  • Membership Consultant

    4 days ago

    Malvern East, Australia South Pacific Health Clubs Full time

    This is a unique and exciting opportunity to be part of South Pacific Health Clubs! We are looking for an ‘all rounder’ to join the team at our Chadstone club. This role requires more than just a sales person, we are looking for people who are passionate about changing lives and who want to build a successful career in the Health and Fitness industry....

  • Membership Manager

    2 weeks ago

    Perth, Australia Goodlife Health Clubs Full time

    07-May-2024 FLG/1792706 Perth - Northern Suburbs and Joondalup - Category: - Sales- Position Type: - Full Time- Application Close Date: - 06-Jun-2024**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate...

  • Membership Manager

    2 weeks ago

    Perth, Australia Goodlife Health Clubs Full time

    07-May-2024 FLG/1792706 Perth - Northern Suburbs and Joondalup - Category: - Sales- Position Type: - Full Time- Application Close Date: - 06-Jun-2024**About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs** is in a unique position to kickstart your career in the sector. We currently operate...

  • Membership Manager

    1 week ago

    Perth, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: **As Australia's premier, privately-owned fitness organisation, **Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate **97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment...

  • Membership/Sales Consultant

    4 weeks ago

    Hampton East, Australia Anytime Fitness - Club Roles Full time

    Hampton East, VICMembership/Sales ConsultantAnytime Fitness Hampton East is on the hunt for a passionate, highly motivated, energetic and genuine Membership/Sales Consultant that wants to use their passion for health and fitness to promote the growth and culture of our members and club. WHAT'S IN IT FOR YOU:Ongoing support and training. Free 24/7 gym...

  • Membership/Sales Consultant

    1 week ago

    Hampton East, Australia Anytime Fitness - Club Roles Full time

    Hampton East, VICMembership/Sales ConsultantAnytime Fitness Hampton East is on the hunt for a passionate, highly motivated, energetic and genuine Membership/Sales Consultant that wants to use their passion for health and fitness to promote the growth and culture of our members and club. WHAT'S IN IT FOR YOU:Ongoing support and training. Free 24/7 gym...

  • Membership Services Representative

    1 week ago

    Perth, Australia Zap Fitness 247 Full time

    Job Reference: - FLG/1793410- Posted on: - 10-May-2024- Application Close Date: - 09-Jun-2024**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the...

  • Membership Manager Hillarys

    2 weeks ago

    Perth, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Membership Manager Hillarys

    2 weeks ago

    Perth, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Membership Services Representative

    2 weeks ago

    Perth, Australia Zap Fitness 247 Full time

    Job Reference: - FLG/1798566- Posted on: - 03-Jun-2024- Application Close Date: - 03-Jul-2024**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the...

  • Membership Services Representative

    2 weeks ago

    Perth, Australia Zap Fitness 247 Full time

    Job Reference: - FLG/1798185- Posted on: - 31-May-2024- Application Close Date: - 30-Jun-2024**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the...

  • Membership Services Representative

    3 days ago

    Perth, Australia Zap Fitness 247 Full time

    Job Reference: - FLG/1789801- Posted on: - 19-Apr-2024- Application Close Date: - 19-May-2024**Zap Fitness 24/7** is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the...

  • Membership and Ticketing Officer

    2 weeks ago

    Perth, Australia Western Australian Museum Full time

    **Membership and Ticketing Officer*** - Salary: - Level 3, PSCA Agreement 2021, $76026 to $81847 per annum - Location: - Boola Bardip Museum Perth - Unit/Division: - Engagement - Work Type: - Permanent - Full Time - Position No: - 14631 - Closing Date: - 2023-02-28 4:00 PM - **We currently have one (1) Full Time, Permanent vacancy for immediate...

  • Membership and Ticketing Officer

    2 weeks ago

    Perth, Australia Western Australian Museum Full time

    **Membership and Ticketing Officer*** - Salary: - Level 3, PSCA Agreement 2021, $76026 to $81847 per annum - Location: - Boola Bardip Museum Perth - Unit/Division: - Engagement - Work Type: - Permanent - Full Time - Position No: - 14631 - Closing Date: - 2023-02-28 4:00 PM - **We currently have one (1) Full Time, Permanent vacancy for immediate...

  • Membership Services Representative Bunbury

    2 weeks ago

    Perth, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our...

  • Membership Services Representative Busselton

    2 weeks ago

    Perth, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our...

  • Membership Services Representative Forrestfield

    1 week ago

    Perth, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our...

  • Membership Services Representative Greenwood

    3 days ago

    Perth, Australia Zap Full time

    Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 points of presence across Queensland, Victoria, South Australia, Western Australia and Tasmania! We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our...

  • Membership Services Representative Armadale

    3 weeks ago

    Perth, Australia Jetts Australia Full time

    **The opportunity**: What sets Jetts Fitness apart, has and always will be our culture. For 7 years Jetts has been named one of Australia's Best Places to Work. We are looking for new team members who share our vision and passion and who have an unwavering commitment to offering exceptional member outcomes and inspiring them to achieve incredible things. We...

  • Membership Services Representative Bunbury

    4 weeks ago

    Perth, Australia Jetts Australia Full time

    **The opportunity**: What sets Jetts Fitness apart, has and always will be our culture. For 7 years Jetts has been named one of Australia's Best Places to Work. We are looking for new team members who share our vision and passion and who have an unwavering commitment to offering exceptional member outcomes and inspiring them to achieve incredible things. We...