Centre Manager

5 months ago

Pennant Hills, Australia Scouts NSW Full time

**Organisational Environment**

For more than 100 years, Scouting has enabled young people to participate in outdoor adventure activities and push personal boundaries, developing their resilience, confidence, and leadership capabilities. Scouting is shaping the future by giving young people the opportunities and the support to thrive and be heard.

Baden Powell Activity Centre is situated on 36 hectares adjoining Lane Cove National Park. Baden Powell Activity Centre offers flexible training facilities, adventurous activities, and cabin-style accommodation in a tranquil bush land setting only 25 kilometres from Sydney CBD.

**Purpose of the Position**

The Centre Manager is fundamental in providing a hands-on management of the Centre to operate profitably and provide a safe and high-quality service delivery to all customers of the Centre to achieve planned outcomes. The position is responsible for meeting operational, financial, and strategic goals for the Centre. Also, the development of the commercial performance, facilitating revenue generation and oversee delivery and measurement of programs.

The Centre Manager supervises and guides staff, volunteers, and contractors to ensure that all operational outcomes are met. The position also provides key advice to management on the overall planning, development and delivery of programs and budget allocation to ensure the ongoing sustainability and viability of the Centre.

The Centre Manager is responsible for the implementation of WHS procedures and Scouts NSW risk management principles to provide a safe and secure environment.

**Responsibilities & Duties**

**Finance**
- Meet operational and financial targets for the Centre.
- Development of the commercial performance of the Centre.
- Drive revenue from core accommodation and activities.
- Generate revenue through identified opportunities.
- Generate local revenue through partnership opportunities.
- Manage Centre expenditure in line with budget.
- Ensure all profit and loss (invoicing and debtors) are accurate and timely within the guidelines.
- Roster according to payroll and budget requirements.
- Manage bookings in the booking system to maximise Centre Utilisation.
- Meeting or exceeding monthly revenue targets and monthly reporting to senior management.

**Quality of Service & Centre Presentation**
- Continually improve service delivery, standards, and quality.
- Implement best practice customer service in all activities at the Centre.
- Resolution of problems and disputes as they relate to the effective running of the Centre.
- Engage suitably qualified and approved contractors and trades people for the delivery of maintenance.
- Drive a culture of excellent customer service and Centre presentation.

**Marketing**
- Take proactive steps to implement relationship-building and marketing initiatives.
- Promote the use of the Centre as a venue for all appropriate activities through a variety of channels including social media, networking, and other available avenues.
- Distribute and implement appropriate promotional materials for the Centre’s various activities and facilities.
- Promoting the business through networking with other tourism and service providers in the region.
- Generate revenue through identified marketing opportunities.
- Participate in local marketing initiatives.

**Leadership**
- Build team skills through coaching, training, and developing employees.
- Create a culture of accountability by setting and discussing performance metrics, goals and KPIs with the team.
- Ensure all employees and contractors follow correct procedures and deliver expected work outcome in line with the values and behaviours required for success.
- Supervise Centre employees and oversee daily work where required, including developing and managing daily tasks.
- Attract, retain, train and roster employees to ensure a positive culture.
- Ensure operational compliance with regulations and legislation.

**Administration**
- Managing bookings using the provided booking system.
- Manage and coordinate the booking and invoicing process using Xero.
- Oversee the Centre calendar to maximise occupancy.
- Ensure all facilities and equipment are clean, properly maintained, safe for use, functional and adequate for the size and nature of the incoming customers.
- Coordinate the maintenance operations at the Centre including ongoing maintenance, i.e., cleaning, gardening, as well as ad hoc minor repairs and major/emergency repairs.
- Ensuring quality and timely provision of administration services and effective communication to internal and external customers to agreed performance standards and service levels.

**General**
- Conduct evening rounds and closure of the Centre amenities as required.
- Conduct routine Centre inspections including daily walk around.
- Any other reasonable duties as directed by management.

**Key Capabilities & Requirements**

**Qualification, Training & Experience**
- Significant experience working

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