Assistant Front Office Manager Part-time
3 months ago
**Job Number** 24175637
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- At least 1 year experience in the guest services, front desk or related professional area.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
-
Front Office Manager Full-time
3 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Job Number** 24168742 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Front Office Manager administers front office functions and...
-
Front Office Manager Full-time
2 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24168742 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia, 2113 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Front Office Manager administers front office functions and...
-
Duty Manager Part-time
7 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Job Number** 24084526 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the Duty Manager and oversees all Front Office...
-
Duty Manager Full-time
3 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Job Number** 24168574 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Duty Manager serves as the property Manager on Duty and oversees...
-
Front Office Supervisor Full-time
7 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Job Number** 24101814 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...
-
Handyperson Part-time
1 month ago
Blenheim Road, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24200347 **Job Category**Engineering & Facilities **Location**Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia, 2113 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Fix minor plumbing problems such as unclogging drains, plunging toilets, and...
-
Handyperson Part-time
7 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Job Number** 24102704 **Job Category** Engineering & Facilities **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Fix minor plumbing problems such as unclogging drains, plunging toilets and...
-
Night Auditor Part-time
2 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24191590 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia, 2113 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest check-ins/check-outs,...
-
F&b Supervisor Part-time
2 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24189917 **Job Category**Food and Beverage & Culinary **Location**Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia, 2113 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that...
-
F&b Supervisor Part-time
4 weeks ago
Blenheim Road, Australia Marriott International, Inc Full time**Additional Information** **Job Number**24208294 **Job Category**Food and Beverage & Culinary **Location**Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia, 2113 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Ensure staff is working together as a team to ensure optimum service and that...
-
Food & Beverage Attendant Part-time
6 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Job Number** 24092144 **Job Category** Food and Beverage & Culinary **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete closing duties, including storing all reusable goods, breaking...
-
Administration Officer
4 months ago
Blenheim Road, Australia International SOS Full time**The Company**: - ** Part time contract for 12 months**: - ** Flexible working hours between Monday to Friday (office hours)**: - ** Hybrid working structure, Working from home and Office in Sydney CBD** **Provide end to end administrative support to the consulting practice within the Occupational Health program and work for an international leader in...
-
Medical Officer
3 weeks ago
Blenheim Road, Australia International SOS Full time**About the role**: As part of our Medical & Security Assistance Services team based in Sydney, you will have the opportunity to use your medical expertise to provide vital support to our clients globally. Your primary responsibility will be to deliver high-quality clinical advice, particularly during medical evacuations and when clients are traveling or...
-
Duty Manager
7 months ago
Blenheim Road, Australia Marriott International, Inc Full time**Job Number** 23182316 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Sydney-North Ryde, 7-11 Talavera Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...
-
Technical Officer
7 months ago
Blenheim Road, Australia Laverty Pathology Full timeTechnical Officer **Job reference**: #10279**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Full Time (Permanent) 38 hours per week**Schedule**: Various shifts between Monday to Sunday and Public Holidays, as required.**About **us** - Laverty Pathology is part of Healius Limited, one of...
-
Medical Liaison Officer
3 months ago
Blenheim Road, Australia Healius Full timeMedical Liaison Officer - .At Laverty Pathology, we’re committed to supporting practitioners by delivering timely, accurate, and high quality diagnostic results. We know that patients all across New South Wales rely on us to collect, analyse, and report results - and it’s a responsibility we take very seriously. Our vast spectrum of pathology testing...
-
Scientific Officer
2 months ago
Blenheim Road, Australia Laverty Pathology Full timeScientific Officer **Job reference**: #13271**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Full Time (Permanent) 38 hours per week**Schedule**: Expected to work weekdays with the ability to cover Saturday shifts, as required**About **us** - Laverty Pathology is part of Healius Limited, one of...
-
Security Specialist, Assistance
3 months ago
Blenheim Road, Australia International SOS Full time**About the role**: Servicing corporate, governmental, and non-governmental clients globally, International SOS, a pioneer & leader in International Health & Security Risk provides tailored support through our 27 Assistance Centres worldwide. As a Security Specialist, Assistance you will join a fast paced role providing or supporting the delivery of...
-
Security Specialist, Assistance
4 months ago
Blenheim Road, Australia International SOS Full time**About the role**: Servicing corporate, governmental, and non-governmental clients globally, International SOS, a pioneer & leader in International Health & Security Risk provides tailored support through our 27 Assistance Centres worldwide. As a Security Specialist, Assistance you will join a fast paced role providing or supporting the delivery of...
-
Technical Officer
2 months ago
Blenheim Road, Australia Laverty Pathology Full timeTechnical Officer **Job reference**: #13185**Brand**:Laverty Pathology**Location**: 60 Waterloo Road, North Ryde NSW 2113 (Laverty Pathology)**Work type**: Part Time (Permanent) 19.00 hours per week**Schedule: The Technical officer position is for day shift and must be available to work weekends.** **About **us** - Laverty Pathology is part of Healius...
