Customer Service Manager

2 weeks ago

Osborne Park, Australia BESFIT Recruitment Full time

**About Us**

Stanlee Hospitality Supplies is a proudly Australian owned and operated company based in Osborne Park, Western Australia. We specialize in providing top-notch catering equipment, commercial kitchenware, cookware, and a wide range of hospitality and healthcare supplies. With a commitment to quality and customer satisfaction, we strive to be the go-to destination for businesses in the hospitality industry.

**About the Position: Customer Service Manager**

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment? Stanlee Hospitality Supplies is seeking a dynamic and experienced Customer Service Manager to join our team. As the Customer Service Manager, you will be responsible for leading our customer service team, ensuring that our clients receive prompt and courteous assistance at all times. Your role will involve managing customer inquiries, resolving issues, and maintaining strong relationships with our valued clientele.

**Key Responsibilities**:

- Lead and mentor the customer service team to deliver outstanding service and support.
- Resolve customer issues and complaints in a timely and professional manner, striving for customer satisfaction.
- Collaborate with other departments to address customer needs and improve overall service delivery.
- Monitor customer feedback and implement improvements to enhance the customer experience.
- Develop and implement customer service policies and procedures to streamline operations and improve efficiency.

**Qualifications**:

- Previous experience in a customer service management role, preferably in the hospitality or retail industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Problem-solving abilities and a customer-focused mindset.
- Proficiency in Microsoft Office and customer relationship management (CRM) software.

**Salary and Benefits**

The salary for this full-time position ranges from $65,000 to $90,000 per annum, depending on experience. In addition to competitive compensation, we offer a supportive work environment, opportunities for growth and development, and employee discounts on our range of hospitality supplies.

**How to Apply**

If you are ready to take on this exciting opportunity and become part of the Stanlee Hospitality Supplies team, please submit your resume along with a cover letter outlining your relevant experience and why you would be the perfect fit for this role.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00 - $90,000.00 per year

**Experience**:

- Customer relationship management: 2 years (required)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Osborne Park, WA 6017 (required)

Ability to Relocate:

- Osborne Park, WA 6017: Relocate before starting work (required)

Work Location: In person

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