Claims Agent

**About Us**

Greenstone is a leader in the sales and distribution of insurance products under a portfolio of credible owned and white-labelled brands. Brands include Real Insurance, RSPCA Pet Insurance, Guardian, Australian Seniors Insurance Agency and Choosi. We aim to make a positive difference in people's lives by providing quality solutions that help people protect the things closest to them.

**The **Opportunity - Full Time**

As a Claims Agent for our life portfolio, you will be responsible for providing an exceptional customer experience to all our customers within the procedural requirements of our business.

The position requires the Claims Agent to liaise with external stakeholders and re-insurance groups with respect to policies, claims and premiums in order to obtain, and provide insurance information and certification. Addressing customer claims in a timely manner, whilst also managing the process and procedural requirements of the business is of key importance to the success of this position.

**What are we looking for?**
- Commitment to the delivery of an exceptional customer experience on all customer claim interactions
- Background in insurance or claims would be advantageous
- Demonstrate Greenstone values on a daily basis
- Excellent complaint and conflict handling skills
- Highly empathetic and able to build and maintain rapport
- Excellent listening and verbal communication skills
- Adaptable to change
- Attention to detail and highly organised
- Ability to work within a fast-paced environment to achieve results and meet deadlines
- High degree of analytical ability

**Our Promise to Our People**

We are passionate about our core values of Customer First, We Care, One Team, and Results Driven, which define how we approach our work. We recognise that our colleagues are the key to our success. That's why you can expect to be rewarded for the hard work you put in through job satisfaction, career development and the fantastic range of benefits we offer:

- Fantastic employee benefits including flexi days, flexible working, annual $1200 travel/parking allowance & more
- State of the art building facilities including a dedicated & subsidised on-site company café (weekly free lunch) & on-site gym
- Health & well-being initiatives and programs
- Opportunity to take part in in-house leadership & emotional intelligence workshops
- Quarterly award functions and a grand annual conference to recognise our people
- Retail discounts e.g. movie tickets, live shows + more
- Morsl market (a fully automated self-serve, food and drink marketplace with a wide variety of meals, snacks and drinks)

**Location**

Great central location in Norwest Business Park, Norwest, only a short walk from Norwest Metro station and also direct bus access from Parramatta and Blacktown.

If this role interests you, we would love to hear from you