Food and Beverage Supervisor

1 month ago

Melbourne, Australia Hub Australia Full time

Monday to Friday No weekend or public holiday work required
- Certified Great Place to Work business
- Quality tools including La Marzocco machines & Mythos 1 / Mazzer grinders

**Hospitality Lead | Clubhouse Location**

**Reports to**: Hospitality Manager

**Start date**: TBC

**Location**: Hub Parliament Station

**Employment type**: Permanent - Full-Time

**Ordinary hours of work**: 38 hours per week, Monday to Friday. After-hours work may be required for Member Events.

**Salary**: To be discussed at interview stages.

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 12 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 3500 members ranging from small business and government to non-profit and corporations.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there’s a perfect place for you to grow with us.

**Purpose of your role**:
Hub’s Hospitality Lead will deliver truly exceptional hospitality experiences to members and guests by leading a high performing, professional team, following prescribed service standards and constantly seeking to go above and beyond for every guest.

**Responsibilities by function**:

- Ensure we go above and beyond for every guest; always look for opportunities to surprise and delight, create loyal customers
- Lead and motivate the hospitality team
- Coordinate and deliver consistently amazing serviced meeting, events, and catering experiences
- Undertake initial and ongoing training with the hospitality team as required to ensure exceptional service is consistently delivered and we’re constantly growing our team’s capabilities
- Develop and maintain outstanding relationships with members and guests to ensure we deliver truly outstanding hospitality experience
- Work proactively and motivate the team to meet and exceed all hospitality revenue and cost targets every day
- Maintain excellent functional relationships with suppliers
- Ad-hoc and regular reporting to the Hospitality Manager

**In addition to leading the café team, key tasks for all café team members are**:

- Making consistently amazing coffee that even the most discerning customer would enjoy, and going above and beyond to impress members and guests
- Looking after members and guests in following all prescribed Hub service standards, policies and procedures at all times
- Getting to know each of our members, their name and their favourite coffee
- Maintaining an overview of stock levels, and advising your leader as required for stock ordering

**Important Metrics**:

- Happy members (as measured through member surveys)
- Hospitality revenue against budget
- Daily product wastage against budget
- Ensuring internal waste percentage is in line with current policies and BCorp certification criteria

**Required training and experience**:

- 2+ years cafe supervising/management experience
- Barista, food preparation, service experience
- Experience with operational elements of a cafe (Budgets, ordering, stock control)
- Hospitality knowledge and enthusiasm for providing the best customer service to members.
- That said, if your experience varies from what we’ve listed yet you still believe you hold the necessary skills - we would love to hear from you._

**What you’ll be rewarded with**:

- No weekend work
- Being a key member of an energetic, dynamic, and fun team who stands for more than their bottom line
- Working among the best organisations in Australia as a certified Great Place to Work
- Being part of a B Corp and certified carbon neutral company with a vision and plan to use Hub Australia as a force for social and environmental good, and to make a difference in the world
- A personalised training and professional development program to grow your skills and career
- Support to make a social and environmental impact with paid volunteer leave each year
- An invitation to our biannual company-wide conference, where you will meet all your teammates and have a lot of fun

**All this while working in one of Australia’s most beautiful workspaces

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