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Receptionist/booking Coordinator

4 months ago

Sippy Downs, Australia Sports and Spinal Physio Full time

We are looking for a
**Casual Receptionist/Booking Coordinator** position within our team at the
**Sippy Downs** office. This is an excellent career pathway for students studying allied health specialities like Occupational Therapy.

**About the business**

As a friendly and supportive team, we believe that Total Rehab Solutions (TRS) creates the perfect environment for individuals to not only strive to achieve their best and challenge the norm, but encourage excitement about change, growth and community impact.

Over the past 30+ years - Sports and Spinal Physiotherapy has evolved into one of the leading Physiotherapy groups in South East QLD. Our employee focus lies in our quality training, personal development and in creating a culture where our team loves what they do and who they do it for. We have fostered this same blueprint for success in our mobile business - Total Rehab Solutions.

Our values are simple:

- Respect all,
- Be memorable,
- Collaborate and grow,
- Innovate for the future,
- AND show the love

If these values resonate with you, and you are passionate about your work, come join us

**About the role**

TRS is searching for a motivated and experienced administrator to join our
**Receptionist/Booking Coordinator** team.

Main responsibilities, not limited:

- Receiving incoming calls and managing the complex scheduling of appointments for all allied health services across the business.
- Providing administrative support including printing, filing, scanning, photocopying, uploading documents, client compliance, employee compliance, general cleaning, etc.
- Communicating with case managers, referrers, patients and clinicians on a daily basis.
- Ensuring all communication with clients and patients is effective and managed in an empathetic, friendly, interested and patient manner to quickly build rapport, trust, and confidence.
- Assisting the TRS admin management team to ensure the smooth operation of the office.
- Ensuring all documentation is accurately and comprehensively completed in TRS databases and software programs in accordance with organisation policies and procedures and legislative frameworks.

**Benefits and Perks**
- Administration career development opportunities through on-the-job training and support,
- Pet Leave Policy because pets are family,
- Staff discount to access our entire range of services,
- Attractive remuneration based on experience with annual performance reviews,
- Employer-funded parental leave policy,
- Group & Team social events,
- Working with a growing, multidisciplinary business.

**Skills and experience**
- Strong attention to detail & work ethic,
- Outstanding communication & organisational skills,
- Loves working in a dynamic, growing, progressive fast paced environment - multi-tasking whizz,
- High level of emotional intelligence, customer care & service skills,
- Loves teamwork, & the buzz of achieving great results together,
- Scheduling and rostering experience (Community Care/Aged Care industry preferred but not required),
- Flexibility to cover Monday to Friday, with key shifts on Thursday and Fridays.

If this sounds like you, please forward your CV and Cover letter through SEEK.