Switchboard Operator

**Employment Type**: Permanent Part Time

**Position Classification**: Telephonist Level 2

**Remuneration**: $30.17 - $31.47 per hour

**Hours Per Week**: 24

**Requisition ID**: REQ421342

**Applications Close**:Wednesday 16 August, 2023

An exciting opportunity exists for a
**Switchboard Operator (Telephonist Level 3)** to join the
**Frontline Customer Services** team at
**Wollongong Hospital.** This is a Permanent Part Time, nightshift position, 24 hours per week.

**What you'll be doing**

To provide an efficient and customer focused service both personally and over the telephone.
**Where you’ll be working**

Wollongong Hospital is the Illawarra and Shoalhaven’s major referral and teaching hospital and has bed base of more than 500. The campus, which incorporates the Illawarra Regional Cancer Care Centre, provides a comprehensive range of inpatient, outpatient and community-based services.

Wollongong is located an hours drive south of Sydney on a narrow coastal strip bordered by the Royal National Park to the north, Lake Illawarra to the south, the Tasman Sea to the east and the Illawarra Escarpment to the west. Learn more about the lifestyle benefits of living and working in Wollongong.

The values of the Illawarra Shoalhaven Local Health District guide the behaviour and professional standards of our staff and underpin the ways in which we engage with our patients and consumers. Our CORE Values are Collaboration, Openness, Respect and Empowerment.

Illawarra Shoalhaven Local Health District is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. As such, people from diverse backgrounds are encouraged to apply. This includes but is not limited to Aboriginal and Torres Strait Islander People, People with Disability, Women and People from Culturally and Linguistically Diverse backgrounds.

Successful applicants to the role must provide certified documentation of vaccination history and pathology as part of their recruitment documentation. The applicant must be certified as compliant with Occupational Assessment, Screening and Vaccination Against Specified Infectious Diseases before employment can commence.

Please note: Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.

**COVID-19 Vaccination Compliance**

All NSW Health workers are required to have completed an up-to-date course of a COVID-19 vaccine (3 doses for Category A roles, 2 doses for Category B roles) which has been approved or recognised by the Therapeutics Goods Administration (TGA). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate certifying the worker cannot have any approved COVID-19 vaccines available in NSW.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Please provide proof of vaccination if available.

**What we can offer you**

Illawarra Shoalhaven Local Health District is a great place to start, grow, and develop your nursing and midwifery career.** **As a recognised leader in the healthcare industry we provide a range of public health services to the Illawarra Shoalhaven area. We can offer you a great range of benefits including:

- ADO's each month (for full time employees)
- 4 weeks annual leave for temporary and permanent employees (pro-rata if part time) and 6 weeks annual leave for eligible full time nurses
- Study and development leave
- In-house training, learning and educational opportunities
- Salary packaging options to reduce your tax and increase your take home Shift/overtime penalties, relevant allowances
- Sustainable Healthcare: Together towards zero
- Employee Assistance Program (EAP) - counselling for you and your family
- Fitness Passport program - access discounted rates at gyms, pools, fitness classes and health and wellbeing services across NSW
- Relocation assistance for eligible staff who permanently relocate in order to accept or carry out employment with ISLHD. Benefits may include removal and storage costs, conveyancing or other fees related to the sale or purchase of property, utility connection costs, temporary accommodation and transport costs.
- Proven previous recent experience on a busy switchboard.
- Previous experience of online paging system.
- Demonstrated ability to work unsupervised.
- Ability to edit and maintain Operator Workstation Directory Manager or similar directory software.
- Demonstrated ability to meet deadlines and maintain administrative tasks.
- Demonstrated ability of Outlook / Office MS, IPM and navigate Internet Explorer.
- Demonstrated ability to communicate verbally with members of the public and staff with a courteous and strong responsive customer focused service and an appreci