Housekeeping Room Attendant

1 month ago

Sydney, Australia Capella Hotel Group Full time

Sydney, NSW, AUS
Hourly
Full Time

About Capella Hotels and Resorts.

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that will welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney will become the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

**Room Attendant**:
The Housekeeping Attendant is an integral member of the Housekeeping Department with an eye for details. The individual is responsible for providing the highest level of comfort in guest rooms servicing and attending to guest housekeeping requests.

Provides the highest quality standard of guest room comfort and cleanliness in accordance to the policies and procedures set by the hotel and Forbes standard.
Provide excellent service to internal customers as appropriate.
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, feedback guest complaints to Supervisor /Assistant Executive Housekeeper and Executive Housekeeper.
Ensure and checks all daily require chemicals and supplies for cleaning supplies, use the chemicals provided, correctly and safety.
To ensure all guest linen are changed daily as requested, emptied soiled linen, clean and tidies all pantry, storage cabinet and toilet.

**Turndown Attendant**:
To work on a rotation basis within the Housekeeping Department, providing a courteous and efficient service and maximum guest satisfaction to the standard required by Capella Sydney and in accordance with Forbes Standard instructed training and departmental standards.

To ensure that Capella Sydney standards of cleanliness and set up are maintained in the assigned rooms as per Forbes Standard.

To collect Room Assigned Report from the Housekeeping Office.

To ensure that all guest supplies and linen are available on trolleys for shift.

To provide Evening Service to each room, including bathroom is cleaned thoroughly, and make the necessary arrangement in guest room and replenish guest supplies as per Forbes Standard.

Talent Profile

Experiences in similar role at luxury hotels/resorts
Excellent interpersonal skills with personable character, a team player and good at cultivating guest relations.
Basic spoken English
Knowledge of cleaning procedures, chemicals and surfaces
Valid working rights in Australia

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