Operations Control Centre Supervisor

3 weeks ago


Bankstown, Australia Kelsian Group Full time

**ABOUT US**

In partnership with Government, Transit Systems NSW innovates, designs and delivers public transport solutions that attract customers because they are easy to use, reliable, convenient and safe. To ensure ease of use, we deliver integrated bus services and transport networks, intelligently easing road congestion and increasing a city’s sustainability and liveability.

Transit Systems NSW is part of Kelsian Group Limited, Australia’s largest integrated land and marine, tourism and public transport service provider with established international operations in London and Singapore. With approximately 9000 employees, we are one of Australia’s most experienced and diverse multi-modal transport businesses operating around 4000 buses, 120 ferries and 24 light rail vehicles, carrying over 207 million customers where they need to go.

For more information about Transit Systems, please visit our **website**

**ABOUT THE ROLE**

Due to the successful award of additional Greater Sydney Bus Contracts, Transit Systems is establishing a new **Operations Control Centre (OCC)** for our Western Regions bus operations. The OCC will commence operating when the current Region 13 services transition across to Transit Systems on 6 August 2023.

The OCC Supervisor will report to the OCC Manager. The role will be Monday to Friday and may include weekend work from time to time depending on operational requirements, with responsibility for the day-to-day supervision of our Western Sydney network operations and service performance.

**KEY DUTIES INCLUDE BUT ARE NOT LIMITED TO**:

- Responsible for training and mentoring our team of OCC Coordinators and Customer Relations and Infrastructure Officers.
- Assist the OCC Coordinators with Radio Communications as required, working closely with the Western Sydney local operations, planning, workshop, communications, and customer service teams.
- Ensuring the OCC maintains a high standard of operational performance and that OCC Coordinators are effectively monitoring and adjusting services in response to conditions and incidents on the network to meet customer demand.
- Ensuring any problems are solved in a timely manner you will ensure customers enjoy an all-round positive travel experience.
- Undertaking incident management responsibilities as required.

**ABOUT YOU**
- You must be people focused and proactive, effective in forming relationships internally and externally to build a positive reputation for Transit Systems.
- Qualifications in management or related fields or relevant experience.
- Valid NSW Driver licence is preferable but not mandatory.
- Have previous experience in an Operations Control Centre environment or similar at both coordinator and Supervisor level.
- Knowledge and understanding of rostering principles and Bus Driver Enterprise Agreements.
- Understanding of relevant regulatory requirements including management of fatigue.
- Demonstrated word processing, data entry skills and the ability to use modern communications and windows-based desktop computer systems.
- In-depth mechanical knowledge of buses and/or heavy vehicles
- Working knowledge of Incident Response Plans
- Understanding of and commitment to the principles of Equal Employment Opportunity, OH&S, equity and ethical practice
- Experience in Responding to environmental hazards.

**APPLICATIONS CLOSE BY COB 4 JUNE 2023


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