Airline Customer Service Agent

2 weeks ago

Perth Airport, Australia Swissport (Australia & New Zealand) Full time

**Ready for take off? Join Swissport for an exciting career in aviation.**

Swissport is the global leader in airport ground services and air cargo handling, active in more than 269 airports in 47 countries around the globe. We are committed to delivering safe, high quality services for our clients and their customers across the globe.

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us As a Swissport Customer Service Agent, you'd play a vital role in our airport operation. The airport is a fast-paced and safety focused team environment.

**Responsibilities of the role**:
Customer Service Agents play an integral role in ensuring a positive passenger journey from the terminal to the aircraft. Renowned for their helpfulness, knowledge, and courtesy, our Customer Service team is dedicated to treating each passenger with kindness, respect, and a perpetually warm smile.

Operating as a cohesive unit, we collaborate closely while upholding unwavering commitments to safety and meeting airline schedules. In the dynamic, safety-driven environment of the airport, our team consistently delivers safe and efficient services on behalf of the numerous airlines that rely on Swissport for ground services.

Work hours are adaptable to accommodate airline schedules, including early mornings, late-night shifts, and weekends.

**What would make you stand out for this role?**
- Committed to delivering exceptional and safe service.
- Strong interpersonal skills and a team player.
- Demonstrates a strong work ethic and a desire for learning and advancement.
- Maintains composure under pressure and presents themselves with confidence.
- Upholds excellent presentation and grooming standards.
- Exhibits organisational and effective time management skills.
- Physically capable of handling passenger baggage and operating wheelchairs when required.
- Fluent in English (additional languages welcomed).
- Confident in using software and technology - Intermediate skills required.
- Australian Citizen/Resident with unlimited work rights.
- Possession of a valid Australian driver's license and reliable transportation.
- Must be 18 years of age or older.

**Company Benefits**:

- On-site employee parking available.
- Uniforms provided.
- Opportunities for career advancement.
- Accrual of annual and sick leave.
- Airport Security Identification Card (ASIC).
- Comprehensive training and ongoing support provided.
- Paid training ranging from 2-4 weeks depending on the airline.

At Swissport, our ethos is shaped by three guiding principles: 'Show you care,' 'Do the right thing,' and 'Win as a team.' We operate with a profound awareness of how our decisions impact others, ensuring every interaction is infused with genuine care and empathy. Integrity is paramount, guiding us to consistently choose the ethical path, even in challenging times. We recognise that our collective strength as a team surpasses individual efforts, driving us to collaborate seamlessly and strive for excellence together. In every moment, we embody these principles, fostering a culture of compassion, integrity, and teamwork that defines Swissport.

**Equal Employment Opportunity Statement**:

- **Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.**_

**Job Types**: Part-time, Permanent

Pay: From $26.27 per hour

Expected hours: 15 - 40 per week

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overtime
- Rotating roster
- Shift work
- Weekend availability

Work Authorisation:

- Australia (preferred)

Work Location: In person

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