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Host/hostess

1 week ago


Castle Hill, Australia Al Aseel Restaurants Full time

**Who we are?**

Since our inception in 1999, the Al Aseel name has become synonymous with timeless Lebanese cuisine with a modern twist in Australia’s food circuit. The Al Aseel group continues to evolve and grow to provide a range of services and offerings in NSW including:

- 6 Al Aseel Gourmet Restaurants
- Mazati by Al Aseel
- Catering & Events
- Food Services

**The Role**

We are looking for a friendly Host to join our talented team in Castle Hill.

As a host, you will be the first point of contact for our guests in person and over the phone. You will be in charge of welcoming guests, leading them to the dining area, and ensuring they will have a pleasant dining experience throughout their stay in our venue.

**Your key duties and responsibilities will include, but are not limited to**:

- Manage reservations
- Greet guests as they enter
- Escort guests to assigned dining area and hand out menus
- Coordinate with wait staff about available seating options
- Provide accurate wait times and monitor waiting lists
- Entertain incoming calls and address customers’ concerns
- Cater to guests who require extra attention (e.g. children, elderly)
- Support with takeaway orders
- Help out other staff members as needed during shift

**Who are you?**

Skillset and Experience:

- Understanding of restaurant etiquette
- Knowledge of health and safety regulations
- Knowledge of a second language is a plus
- Experience in managing reservations
- Positive attitude and ability to work under pressure
- Ability to maintain work quality while unsupervised
- Demonstrable customer-service skills
- Excellent communication skills (via phone and in-person)
- Strong organisational skills with the ability to monitor the entire dining and bar area
- Willingness to work in shifts as necessary

**Next Steps**

If you believe this is your next role, please get in touch with us today with your cover letter and resume. Our Talent Team will be in touch if you are successful in the next stages of our process.

**Job Types**: Full-time, Casual

**Salary**: $55,000.00 - $62,000.00 per year

Schedule:

- 8 hour shift