Ict Customer Support Officer

1 month ago


Adelaide CBD, Australia William Buck Full time

More than just accountants and advisors, we aspire to create a positive change in the lives of our clients and our people. Every individual who works with us is recognised for who they are and given every opportunity to progress in a way that fulfils both their talents and aspiration. William Buck people enjoy better careers because we care. It’s that simple. It’s why our clients succeed too.

**About the role**

We are looking for an ICT Customer Support Officer to join our IT team. Reporting into the IT Manager, this role will be responsible for providing excellent customer and technical on-site service to the SA office in an efficient, personal, and professional manner.

You will be responsible for:

- Managing Level 2 IT Help Desk queries
- Responding to IT tickets in a professional and prompt manner
- Prioritising tasks and allocating to relevant IT technical resource
- Administering IT systems and users
- Configuring & troubleshooting PCs/laptops & peripherals
- Managing asset assignments and provide necessary training to the staff
- At least 2 years of relevant experience in similar positions.
- Relevant tertiary qualification.
- Strong customer/client focus with excellent communication skills
- High level organisation skills with the ability to work under pressure and manage competing priorities
- Effective problem-solving skills
- Ability to work as part of a team
- Experience in a high-volume service desk environment is advantageous
- Total salary package for this role is $75,000 including super._

**Salary**: $75,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

Application Deadline: 20/03/2023



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