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Aso3 People Support Officer

5 months ago

Adelaide CBD, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

**Department for Education**

**Job reference**: 534606

**Location**: 5000 - ADELAIDE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

**Why work with us**:
We’re building a public education system which is genuinely recognised as world-leading - where every preschool and school is great and where there is growth for every child and student.

We are one team, statewide. Everyone in public education works together, united behind our vision because what we're doing today will improve the futures of children in South Australia.

We’re making a difference so South Australia thrives.

**People Support**

The People Support Unit is located within the Department for Education (the department), People & Culture Division. The People Support Unit is the first point of contact for employment advice, services and support for over 30,000 employees across our workforce.

We are looking for people who want to make an impact and are committed to world-leading service excellence for frontline People Support Officer roles.

The People Support Officer forms part of a connected team that provides a customer focussed service to department employees and stakeholders across the employee lifecycle as well as People & Culture programs and initiatives.

The role works in a service delivery environment, providing contact centre and face to face member services. In the role, you will provide People & Culture (human resources) information both verbally and in writing in a timely and professional manner. You will also develop and maintain a practical knowledge of People & Culture (human resources) legislation, policy and procedures.

To be successful in the role, you will have:

- Excellent communication and engagement skills, with strong attention to detail.
- Experience, enthusiasm and self-motivation in providing exceptional customer service.
- The ability to positively engage with customers across different service channels within a service delivery environment.
- The ability to build positive and collaborative relationships and handle difficult situations in a calm and positive manner.
- Commitment to exceed service levels for our customers.
- The ability to embrace new methods and be adaptable in a changing environment.

**Special Conditions**

There is one ongoing role at 1.0 FTE available.

The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

Please note that department employees working in high-risk environments are required to maintain up-to-date vaccination against COVID-19, with a TGA Approved Vaccine, or comply with the following reasonable, additional safety measures to mitigate risk in the workplace. Vaccination status must be disclosed and provided for sighting on request.

For all other Special Conditions please refer to the attached Position Description.

**Remuneration**

ASO3 $65,606 - $69,919

**Application Instructions**

Applicants are to provide a summary of current duties relevant to the vacant position, along with details of relevant experience and knowledge addressing the following requirements:

- Proven experience in a high-volume customer service environment delivering excellent customer service.
- Strong verbal and written communication and interpersonal skills with proven ability to liaise effectively with a broad range of customers and an ability to manage multiple customer inputs across multiple channels simultaneously.
- Proven ability to use initiative and judgement to analyse and investigate problems in line with established policies and procedures and to handle confidential and sensitive matters.
- Proven ability to organise, prioritise and coordinate workloads under general direction to agreed results within given time frames.

Applicants are to include the name and contact number of two referees.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

**Enquiries**:
Applications should be made through the I Work For SA website.

***Additional Note**:
This is a full-time contract role (1.0 FTE), ongoing.

**Applications close**: 20/06/2023 11:00 PM