Part-time Aps3 Customer Service Officers
5 months ago
**Job description**:
**The Client**
We are currently seeking multiple customer service professionals to join the team within a Federal Govt. Dept. contact centre based in the CBD. You will be rostered on 5-hour shifts, 3 days per week with the opportunity to increase hours during busy periods.
**The role**
**Australian citizenship is mandatory to be considered.**
**Duties and responsibilities include**:
- Responding to client enquiries via phone and providing accurate and relevant information
- Adhering to departmental KPI expectations and call volume requirements
- Providing a positive and helpful experience for customers
- Taking ownership of the calls, using initiative to achieve positive outcomes
**Skills and experience required**:
- A strong customer service focus
- Sound interpersonal and communication skills
- Good attention to detail with a sound focus on quality
- Intermediate/Advanced computer skills
- Ability to work as part of a team
- Punctuality and reliability
- Ability to problem solve
**All applicants MUST currently hold a national police clearance that is no less than 6 months old.**
Please submit your resume in word format ASAP.
If you are already registered with DFP, please contact your DFP Consultant to discuss adding your expression of interest for these upcoming opportunities.
08 8400 4433
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