Customer Fraud

Customer Fraud & Scam Protection Investigator | Alerts Team - Permanent, full time, weekend shifts

Closing date: 23 October

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

**It starts here. With Bendigo Bank... and you.**

Join our dedicated **Customer Fraud & Scam Protection** team which delivers leading financial crime operational services to the Bendigo and Adelaide Bank Group protecting the bank, our customers and the communities we serve.

As a **Customer Fraud Protection Investigator** you'll make an impact by:

- Being part of the **Alerts** team, where you will investigate customer-direct and alert-driven fraud and scam activities.
- Investigating Financial Crime activities generated by detection systems and / or notification reports and collecting, analysing and compiling evidence as required

Position description: Customer Fraud Scam Protection Investigator PD.pdf

This is a **permanent full time** opportunity **,** which can be based in our Bendigo, Adelaide or Docklands.

The roster will include **at least 1 weekend (Saturday and Sunday)** shifts per fortnight. Penalty rates are included for afternoon, evening and weekend shifts.

We offer flexible work options that put our people first, and a hybrid model of two days in a corporate office per week.

**What you'll bring to the role**

To succeed in this role, we'd love you to have:

- Minimum 2+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator.
- Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.
- Sound knowledge of banking systems, products, services and procedures
- Exceptional attention to detail
- Customer service experience, ideally over the phone, and with a diverse spectrum of people
- Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion.
- Strengths in working independently, managing ambiguity and varied workloads and priorities.
- Strong work ethic, demonstrated through team work, taking ownership and commitment to outstanding customer experience

Qualifications highly advantageous:

- Bachelor, Diploma or Certification in Investigations/Cyber/Criminology (relevant field)
- AML/ACAMS/CAMS certification

**So, why work for us?**

Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.

You'll also get access to a great range of benefits, including:

- Flexibility means different things for different people. Whether it's hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
- Opportunities to take your learning to the next level through our corporate university 'BEN U' or at an external provider of your choice

Still in two minds?

**We're making better, bigger. And we'll get there with you.**

Now's the time to set your sights even higher - on the future you and the future career you deserve.

Job ID hWH6uBh6lADA