Enterprise Operations Centre Officer

2 months ago

Canberra, Australia Leidos Full time

Company Description

Leidos Australia is the largest commercial supplier of intelligence services to the Australian Government and provides a number of critical systems integration projects to the Department of Defence. We also deliver service management, including service desk, for the Australian Tax Office, supporting 25,000 ATO end users.

**Job Description**:
**Your New Role**

Invest in a company that invests in you.

Working on one of our large Government clients accounts, this role will coordinate IT Service Leads from across the Multi-Vendor Environment to ensure all system and infrastructure management of the services are monitored and reported on effectively.

Leidos is committed to acquiring the very best of talent, so if you consider yourself as an individual with the potential to strive, and dedication and is excited to build a long-term career in an inclusive culture with an invested management structure; then we encourage you to apply.
- Monitoring the health of key services and systems for a large client organisation during your defined shift.
- Assess and log incidents for anomalies found while monitoring key systems or when alerts are received.
- Engaging in continual service improvement activities to support and improve the existing Event Management process.
- Participate, host, and chair daily meetings between key stakeholders to ensure operational readiness for the business day.
- Provide daily reports reflective of operational, business, and executive priorities and informational needs.
- Provide a central point of contact for the client executive team.
- Provide a central point of contact for select external agencies to liaise with our client.
- Perform after-hours change management assessments and approvals.
- Assisting in release management activities.
- Collaborate closely with key ITIL towers both internal and external. Including but not limited to; incident management, change management, release management, problem management and event management teams.

**Qualifications**:
**About You and What You'll Bring**
- Previous service management experience - highly desirable
- Previous experience using the ServiceNow platform - desirable
- ITIL V3/V4 Foundations or higher - desirable
- Experience within a ‘Service Integration and Management (SIAM)’ structure - desirable
- Must be able to work shift work on a 24 x 7 rotating roster.

Additional Information

Above all you will be a team player, and whilst you are comfortable working on individual outcomes you will quickly contribute to our culture in a positive way. We are extremely proud of the people that provide these services to the department and we want the best possible applicants to represent the Leidos brand.

**Please note all applicants must be Australian Citizens with the ability to obtain Baseline Security Clearance.

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