Client Service Consultant
2 weeks ago
-The Client Service team supports our customers of our retail bank and will be the first point of contact for clients via live chat.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
- What role you will play?As a Client Service Consultant, you will be responsible for understanding client needs about their financial products and services. You will demonstrate the ability to ask the right questions and find the right solutions for our customers via live chat and phone where required. This will include occasionally making outbound calls to our clients, advisors or brokers.
You will identify and escalate issues to supervisors including opportunities for improvement on our best practice guides and direct queries to the appropriate support teams.
- What you offer- Customer service experience, prior experience using live chat would be an advantage but not essential
- Proven background in achieving and exceeding individual targets and ensuring accurate delivery of customer enquiries and instructions
- Ability to adhere to standards by following contact centre processes and guidelines
- Exceptional communication skills, including written and verbal with a proven exceptional level of accuracy
- Strong time management skills, decision making skills, and prioritisation skills.
- We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
- About Banking and Financial ServicesBanking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business, purchasing a car or investing to manage wealth.
- Benefits- Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:
- Hybrid and flexible working arrangements
- One wellbeing leave day per year and up to five additional days leave based on length of service
- Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Range of benefits to support your physical, psychological and financial wellbeing
- Access to a wide range of learning and development opportunities
- Our commitment to diversity, equity and inclusion-
- If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
-
Associate Recruitment Consultant
3 weeks ago
Sydney, Australia Client Server Full timeSydney, New South Wales | $55,000 AUD per year (OTE of $70k) + Super + uncapped commissionManaged by: Georgina Daltrey **_ Associate Recruitment Consultant - $55000 (OTE of $70k) + Super + uncapped commission_** We are Client Server - The leading Technology Recruitment Consultancy, founded in 1999 in the UK - we now have multiple offices in the UK and an...
-
Client Services Consultant
1 week ago
Sydney, New South Wales, Australia PracticeEvolve Full timeAbout Practice EvolveAt PracticeEvolve, we're on a mission to reshape the legal tech industry and we want you to lead the charge with us. Our vision is audacious - to be the most valued legal tech company in the world. And we believe the key to achieving this lies in building a global community of like-minded individuals who share our unwavering passion for...
-
Client Services Consultant
1 week ago
Sydney, New South Wales, Australia PracticeEvolve Full timeAbout Practice EvolveAt PracticeEvolve, we're on a mission to reshape the legal tech industry and we want you to lead the charge with us. Our vision is audacious - to be the most valued legal tech company in the world. And we believe the key to achieving this lies in building a global community of like-minded individuals who share our unwavering passion for...
-
Client Services Consultant
1 week ago
Sydney, New South Wales, Australia Perpetual Limited Full timeClient Services Consultant page is loaded Client Services Consultant Apply locations Sydney time type Full time posted on Posted 3 Days Ago job requisition id R6831 9 Month Max Term Contract Work where we work best - Hybrid office/work-from-home environment As Client Services Consultant you will provide quality customer service to Perpetual's clients and...
-
Client Services Consultant
3 weeks ago
Sydney, Australia Perpetual Limited Full time9 Month Max Term Contract- Work where we work best - Hybrid office/work-from-home environment As Client Services Consultant you will provide quality customer service to Perpetual's clients and advisers within the Perpetual Client Solutions call centre. Providing clients with accurate and timely account information, up-to-date product knowledge and...
-
Client Services Consultant
2 months ago
Sydney, Australia Ambition Group Full time**About the Client**: My client is a leading financial services organization in Sydney, is seeking a Client Consultant to join their dynamic team. **Responsibilities**: - Respond to service requests promptly - Proactively address missing requirements - Manage off-market transfer of securities - Collaborate with internal teams for query resolution - Follow...
-
Client Services Consultant
1 week ago
Sydney, New South Wales, Australia Perpetual Limited Full time9 Month Max Term Contract- Work where we work best - Hybrid office/work-from-home environmentAs Client Services Consultant you will provide quality customer service to Perpetual's clients and advisers within the Perpetual Client Solutions call centre. Providing clients with accurate and timely account information, up-to-date product knowledge and information...
-
Client Services Consultant
2 months ago
Sydney, Australia Perpetual Limited Full timeWork flexibly- On the job training program- 6mths fixed term contract At Perpetual we know our people are responsible for our continued success. An investment in the growth of our people is an investment in the future of our business, so you’ll be challenged and supported in this exciting Phone Based Consultants role. At Perpetual our Phone Based...
-
Client Services Consultant
1 week ago
Sydney, New South Wales, Australia Perpetual Full time9 Month Max Term Contract Work where we work best - Hybrid office/work-from-home environment As Client Services Consultant you will provide quality customer service to Perpetual's clients and advisers within the Perpetual Client Solutions call centre. Providing clients with accurate and timely account information, up-to-date product knowledge and...
-
Client Services Consultant
1 week ago
Sydney, New South Wales, Australia Perpetual Full time9 Month Max Term ContractWork where we work best - Hybrid office/work-from-home environment As Client Services Consultant you will provide quality customer service to Perpetual's clients and advisers within the Perpetual Client Solutions call centre. Providing clients with accurate and timely account information, up-to-date product knowledge and information...
-
Client Services Consultant
1 week ago
Sydney, New South Wales, Australia Ambition Group Full timeAbout the Client:My client is a leading financial services organization in Sydney, is seeking a Client Consultant to join their dynamic team.Responsibilities: Respond to service requests promptly Proactively address missing requirements Manage offmarket transfer of securities Collaborate with internal teams for query resolution Follow set processes outlined...
-
Client Services Consultant
3 weeks ago
Sydney, Australia Perpetual Full time9 Month Max Term Contract Work where we work best - Hybrid office/work-from-home environment As Client Services Consultant you will provide quality customer service to Perpetual's clients and advisers within the Perpetual Client Solutions call centre. Providing clients with accurate and timely account information, up-to-date product knowledge and...
-
Client Services Consultant
3 weeks ago
Sydney, Australia Perpetual Full time9 Month Max Term ContractWork where we work best - Hybrid office/work-from-home environment As Client Services Consultant you will provide quality customer service to Perpetual's clients and advisers within the Perpetual Client Solutions call centre. Providing clients with accurate and timely account information, up-to-date product knowledge and information...
-
Client Services Consultant
3 weeks ago
Sydney, Australia PracticeEvolve Full timeAbout Practice Evolve At PracticeEvolve, we’re on a mission to reshape the legal tech industry and we want you to lead the charge with us. Our vision is audacious - to be the most valued legal tech company in the world. And we believe the key to achieving this lies in building a global community of like-minded individuals who share our unwavering passion...
-
Client Services Consultant
3 weeks ago
Sydney, Australia PracticeEvolve Full timeAbout Practice Evolve At PracticeEvolve, we’re on a mission to reshape the legal tech industry and we want you to lead the charge with us. Our vision is audacious - to be the most valued legal tech company in the world. And we believe the key to achieving this lies in building a global community of like-minded individuals who share our unwavering passion...
-
Client Service Consultant
1 month ago
Sydney, Australia Macquarie Full timeThe Client Service Team supports our customers of our retail bank and will be the first point of contact for clients via live chat. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be...
-
Client Service Consultant
3 weeks ago
Sydney, Australia Macquarie Full timeThe Client Service Team supports our customers of our retail bank and will be the first point of contact for clients via live chat. At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You’ll be...
-
Consultant, Client Service Operations
3 weeks ago
Sydney, Australia PureSpectrum Full time**The Opportunity**: PureSpectrum is looking for a Consultant to join our Client Service Operations team. This role is vital to the day-to-day management and successful delivery of sample-only and full-service customer projects. You’ll work closely with customers as their first line of assistance to coordinate & support project delivery requirements with...
-
Client Consulting Manager
3 weeks ago
Sydney, Australia Visa Full timeCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
-
Client Services Manager
2 weeks ago
Sydney, Australia Northbridge Recruitment Full timeNorthern Beaches location, with WFH available 3-4 days a week (post lockdown!) - Develop Project Management skills - Supportive Management - Mentorship from Director Are you based on the Northern beaches and looking for an opportunity closer to home? Do you want to utilise your technical background with fast-growing company? **They Are**: A high...
