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Style Consultant Men's Formalwear

4 months ago

Melbourne, Australia Harrolds Full time

**Style Consultant
- Mens Formalwear**

**Job Details**

**Position Title**:Style Consultant
- Mens Formalwear

**Reporting to**:Tailoring Manager

**Liaise internally with**:All Harrolds employees

**Liaise externally with**:All clients, suppliers, external stakeholders and statutory bodies

**Our Business**

From small retail beginnings in Collins Street, Melbourne in 1985, Harrolds is a living fashion institution providing a home for some of the world’s finest luxury brands.

Recognised as a Business of Fashions (BOF) global top 30 menswear retailer in 2012, Harrolds has seamlessly combined its heritage as a menswear retailer and the elegance of tailoring with a fashion forward focus in contemporary men’s and women’s ready to wear, footwear and accessories. With 3 luxurious flagship stores and an omni channel digital presence, Harrolds service and customer focused approach to business has stood the test of time over the 3 decades and firmly places Harrolds in the centre of the global luxury landscape.

**Purpose of the Position**

The Style Consultant
- Mens Formalwear plays a key role in support team members, team leaders, floor managers and store managers to support and drive the retail stores sales performance, and as well as maintain a strong repeat client base. Using your previous retail experience specialising in high end men’s formalwear, you are expected to provide customer service of the highest standards.

**Key Duties and Responsibilities**

**General**
- Responsible for achieving their individual targets
- Support team members, team leaders, floor managers, store managers and state managers towards achieving the store sales target
- Greeting customers
- Provide assistance, information and advice to walk-in customers
- Build customer rapport and maintain client repurchase rates
- Answer phone queries
- Provide after sales service
- Support the running of daily operations
- Assist with receiving and preparation for sale and display of goods
- Process sales transactions
- Wrapping of goods after finalising sale transaction
- Support loss prevention measures
- Assist in maintaining the general cleanliness and tidiness of the store
- Assist with stock take
- Coach and develop new style consultants and ensure continued employee performance

**OH&S**
- Comply with all lawful and reasonable directions of the Company
- Not engage in any unlawful conduct in the course of your employment, while at work premise or when using the Company’s resources
- Comply with all the Company’s policies, as implemented, varied or replaced from time to time

**Experience, Skills and Competencies**

**Qualifications and Experience**:

- Minimum of 2 years Retail Sales experience in luxury men’s fashion retail environment

**Skills and Competencies**:

- Strong sales experience
- Knowledge of tailoring and men’s suiting
- Excellent interpersonal and negotiation skills
- Strong attention to detail
- Excellent communication skills

**Personal Attributes/ Abilities /Qualities**:

- Accountable and trustworthy
- Structured and critical thinker
- Self-motivated and proactive approach
- Honesty and Integrity
- Ability to work independently and in a team
- Flexible and Adaptable

**Physical Requirement of the Job**:

- Stand for long periods of time
- Ability to lift objects heavy objects (Request for assistance if unable to do so)

**Performance Measures**

**Key Result Areas Key Performance Indicators**
- Meet minimum of 100% of allocated budget
- Financials _ **Complete delegated tasks in a timely manner or by expected due date**
- Feedback from customers
- Customer referrals
- Customer Service _
- Number of repeat clients
- Management observations
- Comply with all company policies and procedures at all times
- Business Processes _
- Management observations
- Maintain positive attitude, team culture and spirit
- Maintain effective communication with all team members
- Teamwork _
- Feedback from team members
- Management observations

**Job Types**: Full-time, Part-time
Part-time hours: 25-39 per week

**Salary**: $48,000.00 - $60,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Day shift

Supplemental pay types:

- Bonus

Ability to commute/relocate:

- MELBOURNE, VIC 3000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person