Aps 4 Claims Support Officer

6 months ago


Sydney, Australia Department of Veterans' Affairs Full time

Salary Range: $76,696 - $81,802 + Attractive Superannuation

**Duties**

In accordance with the principles of workplace diversity, Work Health and Safety, participative work practices, APS values and APS Employment Principles, the duties may include but are not limited to:

- Actively investigating claims, liaising with clients and stakeholders (healthcare providers and medical experts) to supply evidence to inform decision making, chasing up documents and referral letters
- Undertaking research and interpreting legislation to inform evidence-based decision making
- Demonstrating high-level client service skills, including phone & written contact with clients & internal/external stakeholders, having difficult conversations from time to time
- The client engagement may last for the duration of the claim cycle and may include but is not limited to: providing updates on the claim investigation; requesting outstanding information and explaining to the client the claim journey.

**Eligibility**

**Notes**
This recruitment process is being used to fill an ongoing (and/or Non-ongoing) position(s).

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Where a non-ongoing position is offered, the role will be filled for a specified term of up to 18 months. A specified term may be extended up to a maximum period of 3 years.

DVA is committed to improving the data skills and capability of our workforce to underpin our goal of becoming a leading data-driven organisation.

Applicant Information Opens in new window


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