Service Technician

7 months ago

Greater Adelaide SA, Australia Essential HR Full time

Competitive perks: Above-average salary, fully equipped vehicle & laptop
- Family-like culture: Valued and supported as part of the close-knit team
- Impactful work: Technicians contribute directly to Propak's success

**About the company**:
Propak Industries is a leading provider of packaging and machinery solutions, specializing in innovative and sustainable technologies. With a commitment to quality and customer satisfaction, they offer a wide range of products and services tailored to meet the needs of diverse industries. Propak Industries prioritizes innovation, sustainability, and customer success, making them a trusted partner in the packaging industry since 1990.

**What we offer**:

- **Competitive Compensation**: Propak Industries offers an above average salary with a fully maintained vehicle fitted out perfectly for the job, a laptop for carrying out work required and a company phone.
- **Family-Owned Culture**: As a family-owned company, Propak Industries fosters a supportive and close-knit work environment where employees are valued and treated like family members.
- **Contributing to Success**: By ensuring the smooth operation of packaging and machinery systems, service technicians directly contribute to Propak Industries' success and reputation as a leader in the field, fostering a sense of pride and accomplishment in their work.
- **Cutting-Edge Innovation**: Propak Industries is at the forefront of technological advancements in packaging and machinery, providing service technicians with the opportunity to work with state-of-the-art equipment and innovative solutions.
- **Problem-Solving Opportunities**: Service technicians at Propak Industries encounter a variety of technical challenges, offering the chance to develop problem-solving skills and find innovative solutions to complex issues.
- **Varied Work Environment**: With a diverse range of clients and projects, service technicians can enjoy a dynamic work environment that presents new challenges and opportunities for growth on a regular basis

**Role overview**:
The Service Technician is a member of the Operations Team and is accountable for the effective planning, preparation, and delivery of machinery installations, servicing, and repairs.

Key to success in the role will be delivering a service to customers that is cost effective, timely and of a high standard whilst effectively communicating to team members to ensure all related activities are achieved.

**Main responsibilities**:

- Servicing of all Propak machinery.
- Maintain service schedule for customers.
- Costing up service jobs.
- Installation and regular maintenance of customers machines - onsite.
- When required intrastate or interstate travel required for installation/service.
- Set up, testing, and packing new machinery for dispatch.
- Quality Control any issues with new machinery, report and follow up.
- Ensure that all machines are packed safely with appropriate packing.
- Ensure that all requirements for installation are checked
- Provide equipment details to internal teams (Customer Service, Finance & Procurement)
- Conduct regular stock takes, maintain and source spare parts.
- Co-ordinate with interstate technicians for repairs, advise customer service of breakdown and technician repairing.
- Assist in warehouse when required, including assistance with unloading containers.
- Refurbishing 2nd hand machines.
- Sharing the maintaining of 1800 service call line after hours.
- Liaise with interstate technicians and provide support where required.
- Liaise with overseas suppliers for operation issues with machinery.

**What you will bring**:

- At least 5 years’ experience in a serving/machine maintenance.
- Working knowledge of the packaging industry.
- Minimum class b electrical licence or other trade.
- Forklift License.
- WHS and Manual Handling training.
- Excellent interpersonal and customer service skills.
- High level of planning and organisational skills.
- Excellent at solving problems and troubleshooting.
- Ability to operate a variety of machinery, tools, and equipment.
- High mechanical knowledge and skills.
- Ability to work well with others in a collaborative team environment.
- Ability to work under pressure and meet deadlines.
- Embrace technology to drive efficiencies and productivity.
- Responsible for maintaining an organised and tidy workspace and work vehicle.
- Ability to maintain tools and general equipment.

**To Apply**:
**Application Process**:

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