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Aps3 Participant Support Officer

2 months ago

Melbourne, Australia Chandler Macleod Full time

**About the Organization**:
This leading Federal government agency supports Australian’s in achieving their goals and supporting them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role.

**About the role**:
**The APS 3 Participant Support Officer will**:

- Manage and resolve participant matters by actioning planning tasks as per the Agency Act.
- Provide counter/reception support for the local office including participant enquiries in the self-help kiosks and Agency Support
- Resolve customer enquiries, provide information, and refer customers to appropriate government or community services.
- Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertake research and investigation activities and preparing associated reports and correspondence.
- Undertake a range of data entry activities and ensuring follow up is completed.
- Receive and recording complaints and other feedback in the Agency Business systems.

**MANDATORY**
- Experience working in a similar role under Australian rules and regulations.
- Ability to work in a team
- Communication skills
- Customer service skills
- Ability to manage conflict and difficult/sensitive conversations
- Ability to use initiative and work independently
- Ability to learn new systems and processes
- Excellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft Office.
- Demonstrated commitment to ongoing professional development.
- Current Police Check, o ability to obtain one.

**Desirable skills to have for the role**:

- Experience with the NDIA or in the disability sector
- Experience in a Front of House and/or administration-based role

***

**What you will bring to the role**:

- Strong communication and interpersonal skills.
- Experience in building relationships both with internal and external stakeholders.
- Ability to work within and across teams, the ability to adapt quickly to a changing environment
- Ability to manage confidential and sensitive information.
- Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy.

**How to apply**:
**Mandatory: Australian Citizenship required to work within Federal Government.**

**Applications close 15.00 PM AEST, 5th May 2023

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