Customer Service Specialist

1 week ago

Toowoomba, Australia Suncorp Group Full time

**Multiple exciting roles - Commencing 2nd April 2024**:

- **Part-time positions available -** **including weekends**:

- **Work from our Toowoomba office & from the comfort of your own home**

Suncorp are looking for passionate individuals looking to kick start a new career in 2024 Join our Suncorp & GIO Insurance team and provide exceptional customer service whilst identifying and recommend products to match the lifestyle needs of our customers.

**The Role**

Suncorp & GIO are premium brands within the Australian Insurance industry and is well known and loved by Australians for over 100 years. Our purpose is to build futures and protect what matters.

Right now, our **Toowoomba office** is looking for new sales and service superstars to help new or existing Suncorp & GIO customers by asking the right questions to determine their insurance requirements or supporting their queries. If you think you are up to the task to make the complex, simple and ensuring customers have the coverages they require, please read on

**What you’ll do**

Receiving a high volume of calls regarding Suncorp & GIO insurance products, you will:

- Deliver a seamless customer experience on various insurance products that provides value for our customers
- Identify the appropriate insurance policies to meet customer requirements
- Achieve customer sales and service targets set for car and home insurance.

**What you’ll bring**

To be successful you will need:

- Ability to problem solve and make the complex simple for customers
- Motivated by meeting and exceeding goals
- A team player who can engage virtually and face to face
- High resilience and ability to adapt to change
- Ability to develop knowledge and generate ideas through innovative thinking

**Shift & Hours**

We are recruiting for the following **part time **shift option:

- **Option 1**: *Sat, Tues, Wed, Fri - 20 hours per week - start window on weekends 8am-10am & weekdays 12.30pm-1.30pm
- **Option 2**:*Sat, Mon, Tues, Wed - 20 hours per week - start window 9am-11am
- ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown._
- _On Saturday shifts you will be eligible for 100% loading after 12pm._

**What’s we can offer you**
- $56,500 base salary (FT 37.5hrs) + 11% super (equivalent to $62,432 incl. super) + penalties on eligible shifts + performance-based incentives
- Work in our Toowoomba office as well as from the comfort of your own home.
- A range of flexible working and leave options, including 20 weeks paid parental leave and unlimited paid emergency response leave.
- Great company discounts and benefits - 25% off insurance products & staff banking offers
- Extensive reward and recognition programs
- Invest in your brighter future with ongoing study support and career development programs.
- Give back to our communities with payroll giving, donation matching and paid volunteer leave.
- Find our full list of benefits here - Employee benefits | Suncorp Group

**Training Period**

If successful, we are offering **7 weeks full time, paid training (Monday - Friday from 8.30am until 4.30pm)**. This training will be held **onsite** at our Toowoomba office.

**Work from home requirements**

As this role will be a combination of compulsory onsite attendance and work from home you will need to be set up accordingly. To successfully work from home, you will require the following.
- Home phone line or VOIP connection
- Internet connection
- You will be provided with a company issued Laptop which can plug into the facilities in the office, or to use when working from home.
- For work from home purposes, you will also need a keyboard, mouse and computer screen at home, combined with the required cables and/or dock to connect to the laptop.
- Ergonomic set up with desk and chair in a quiet, private space.

**Advertised**: 01 Mar 2024 E. Australia Standard Time
**Applications close**: 11 Mar 2024 E. Australia Standard Time

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