Sales & Office Administrator

3 weeks ago

Melbourne, Australia Bruker Full time

Overview:
As one of the world’s leading analytical instrumentation companies, Bruker covers a broad spectrum of advanced solutions in all fields of research and development. All our systems and instruments are designed to improve safety of products, accelerate time-to-market and support industries in successfully enhancing quality of life. We’ve been driving innovation in analytical instrumentation for 50 years now. Today, worldwide more than 7,000 employees are working on this permanent challenge, at over 70 locations on all continents.

Bruker AXS designs, manufactures, and distributes advanced X-ray instruments, including a product portfolio based on X-ray fluorescence spectroscopy (XRF), X-ray diffraction (XRD) and X-ray micro computed tomography (μCT), as well as spark optical emission spectroscopy systems (S-OES).

We are looking for a Senior Administrator, Customer Support-Service and this role will be based in Melbourne, Australia.

**Responsibilities**:
**Primary Duties & Responsibilities**:
**Order Administration**:

- Generate quotations and bids in support of business development activities to support the Bruker AU/NZ Business.
- Accurate and timely data entry into the ERP system (SAP) and financial programs for all customer sales and purchase orders.
- Support and manage the service and service contract sales business. Manage the quotation and sales approach for this service business.
- Review and coordinate resolution of outstanding issues necessary for order acceptance and release for shipment (order fulfilment).
- Receive and respond to inquiries from customers (both internal and external) to resolve order processing issues.
- Maintain accurate and complete customer master order records. IE: Customer Master Maintenance.
- Prepare or complete forms and other documentation that may be needed to obtain or process sales orders or change orders. Support audits and compliance activities related to Sales Operations.
- Full range of administrative, sales support and financial services including the coordination of customer orders (CO), product pricing, daily invoicing, end of month processing, sales reporting, accounts and business development support using SAP.
- Order processing, order preparation, order entry, confirmation and queries; invoicing; customer claims; customer payments; prepare banking when required
- Maintenance of Items, Pricing, Vendors and Customers in the Sales Distribution Module (SD)
- Spare Parts Logistics, processing and handling in coordination with local service and sales team.
- Return Material Coordination with factories and field engineers for parts to be returned to the factories, including preparation of consolidated return of spare parts, administration of items list and creation of freight documents

**Other General Office Administration**
- Office administration
- Co-ordinate office supplies
- Schedule office maintenance
- Any other duties that may be assigned

Qualifications:
**Job Qualifications**: Bachelor’s Degree in Commerce, Business or equivalent work experience (minimum 5 years). Previous work experience in a sales and distribution environment mandatory.

**Other Qualifications**: Recent working knowledge of an ERP system; SAP ECC 6.0 is mandatory

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