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Assistant Project Officer

5 months ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Assistant P**
**roject**
**officer**
**- Program Delivery**
- Are you a project support superstar looking to make a difference in the public sector?_

In your role as an Assistant Project Officer within the Customer Experience, Program Delivery team, you will utilise your strong administrative and project background to undertake a range of project tasks and support a range of activities across many key strategic projects.

**Multiple roles available**
**.**
- Location: Flexible work locations across NSW
- Multiple ongoing opportunities
- Base Salary is between $89,707 - $98,982 per annum + super and leave loading
- Genuinely flexible working arrangements - e.g. compressed hours, home and/or office working locations
- Workplace adjustments to help you thrive
- Fantastic Clerk Grade 5/6 opportunity
- Contributing directly to delivering on our vision to become Australia’s most customer-centric and trusted Regulators
- Help to transform the way our regulators engage with customers at all levels
- Be involved from the beginning with a new program delivery team and make a real impact
- Excellent career development and learning development opportunities

**Join**
**the**
**Program Delivery**
**Team**
**in**
**the**
**Better Regulation**
**Division**
- The Better Regulation Division (BRD) has started our journey to becoming the most trusted and customer-centric regulators in Australia.
- To make this a reality, we have created a new Customer Experience & Program Delivery (CXPD) stream to drive the transformation and change needed to bring the customer to the centre of regulation in NSW.
- Our new Program Delivery team centralises the evaluation, design and delivery of projects across the division with countless exciting and innovative programs of work to improve customer experiences when engaging with NSW regulators.
- In CXPD we understand that our people make us who we are. We celebrate individuality, are proud of our diverse and inclusive workplace and strive to always create environments in which our teams feel valued and can bring their true selves to work.
- We are always looking for culture ‘add’, not culture ‘fit’, and are building flexible project teams with great sets of complementary skills to help deliver our important work effectively.

**In this role you will**:

- Provide project and operational support, including monitoring and reporting on project plans, milestones and deliverables, to ensure time, cost and quality indicators are in line with approved project plans
- Update and collate documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects complies with agreed project management methodology
- Undertake basic research and analysis in assigned project areas and contribute to the preparation of project briefs to support informed decision making and planning
- Assist the project team to complete tasks and implement project plans to ensure agreed outcomes are achieved
- Communicate with relevant stakeholders to provide updates regarding project status and implementation issues
- Provide a range of secretariat and administrative services, including coordinating committee meetings and preparing papers, to support project management delivery

**To be successful in this role you will have a unique blend of experience including**:

- A customer-centric mindset and passion for community
- Project management experience
- Strong attention to detail and accuracy
- Experience working in an agile environment
- Ability to handle confidential information
- Great interpersonal and communication skills
- A strong commitment to providing excellent customer service

**Key challenge**:

- Delivering multiple project support activities in line with agreed standards and objectives, given tight deadlines and competing demands and priorities

**Closing date: Monday**
**1**
**9**
**th**
***
**June**
***
**2023**
**[at 9.59am]**

**What we need from you**

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 5/6, with the base salary for this role starting at $89707 base plus superannuation

**Closing Date: Monday 19th June 2023 [at 9.59am]**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclus