Product Specialist

3 months ago

North Ryde, Australia Thermo Fisher Scientific Full time

**Work Schedule**

Standard (Mon-Fri)

**Environmental Conditions**

Office

**Job Title**: Product Specialist, Clinical & Pharmaceutical Microbiology NSW

**Position Location**: Sydney, NSW

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

**Position Summary**

Typical customer industries include hospitals, pathologies, pharmaceutical and biopharma customers. A predominantly field-based this role is the primary lead generator and customer contact for the microbiology business, providing competitor and market knowledge, execution of commercial strategies and diligent management of a sales pipeline and process to meet or exceed operating plans. The Product Specialist ensures that the needs of our customers can be met and supported, and that Thermo Fisher Scientific is a supplier of choice for the Microbiology product range.

**Key Responsibilities**:
**Sales Execution**
- ** Achieve monthly, quarterly and annual targets**:

- Provide an **accurate sales forecast** for the Clinical & Pharma Microbiology business areas
- ** Craft and implement effective business territory plans**:

- Use data analysis tools to **optimise sales and margin metrics **for customer accounts
- Ensure feedback including win/loss reasons, competitor intelligence and market knowledge is provided to the Product Management and broader sales teams
- Understand the broader business areas and **generate leads**, driving a whole of business approach with Product Specialist Expertise
- Understand the regulatory environment these products and customers work within
- Assist Product Management team to ensure inventory and product forecasting targets are met and customer/marketing expectations are achieved.
- Conduct product demonstrations, seminars and participate in customer engagement activities to support the growth strategy
- Work with Technical and Service teams to resolve customer technical issues to high customer happiness
- Attend training events to ensure skills are maintained up-to-date and relevant for maximum benefit to the customer
- Attend relevant industry scientific meetings and conferences

**Pipeline and Opportunity Management**
- Maintain an accurate opportunity funnel for all assigned product, including closure dates and completed sales process (customer engagement, next steps, competition etc)
- Maintain a forecast for the assigned product lines to an accuracy of +/- 10% on a monthly basis,

**Minimum Requirements/Qualifications**
- Experience in a Microbiology laboratory or commercial Microbiology setting.
- Previous experience selling Microbiology reagents and consumables is highly regarded
- Technical understanding of markets, particularly within clinical and pharmaceutical laboratories
- Strong understanding of the Sales process with consistent track record to achieve results
- Experience working with Microsoft Office Suite and CRM system

**Skills & Attributes**:

- Highly motivated and resourceful individual who is driven by results
- Ability to work autonomously and to position creative solutions
- History of outstanding customer follow up is crucial
- A solution-focused individual able to prioritise time and effort to deliver beyond customer expectations
- An ability to think strategically and transform strategy into implemented tasks Excellent numeracy, literacy and verbal communication skills with a fastidious attention to detail
- Strong communication skills, the ability to prioritise based on key result areas, to lead time effectively and meet agreed committments.
- An initiative taker who has a hard-working, upbeat and positive demeanor

**Other Job Requirements**:

- Implement OHS policies and procedures and ensure a safe and balanced workplace environment
- As this position requires time on the road, a current driving license is a prerequisite
- The role covers regional customers; therefore regular travel is required (Approx.30%)
- Travel to attend training sessions/conferences/occasional activities.

**Benefits**

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to wo

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