Intake Coordinator

4 weeks ago

Toowoomba, Australia McLean Care Full time

**About Us**:
At McLean Care, we are passionate about providing high-quality services that make a real difference in people’s lives. We are looking for an enthusiastic and compassionate **Casual Intake Officer** to join our Home and Community Care team. This is a great opportunity to contribute to the well-being of the community, while being part of an award-winning and supportive environment.

**Role Summary**:
The Intake Officer provides a centralised point of entry for all program referrals, responsible for managing and processing referrals across all geographical areas of the organisation. This role is crucial in delivering a personalised service and building effective relationships with internal and external clients, as well as liaising with staff, consumers, and their families.

**Key Responsibilities**:

- Manage and coordinate all program referrals, ensuring they are processed via the appropriate channels (e.g. MAC, VHC Portal)
- Liaise with Community Care Managers to ensure accurate and timely service delivery
- Provide information regarding service availability and costs to clients and referrers
- Maintain accurate records and ensure compliance with relevant policies and guidelines
- Ensure all service delivery information is up to date and accurate in relevant systems (e.g., MAC portal, Carelink)
- Proactively engage in promoting community care services and enhancing support for the local community.
- Support a culture of teamwork, quality service, and respect for diversity

**Essential Skills**:

- Previous experience working within the aged care disability sector and/or knowledge of Consumer Directed Care and Home Care Guidelines
- Strong organisational skills and experience in a fast-paced customer service environment
- Excellent communication skills, both verbal and written
- Advanced computer literacy, including experience with client/data management systems
- Ability to prioritise and manage competing demands
- Team-oriented with the ability to work independently
- A commitment to high-quality client service and accurate, timely information

**Knowledge & Experience**:

- Practical experience working in a busy office environment, ideally with multidisciplinary teams
- Experience or understanding of working with older people, people with disabilities, or knowledge of Consumer Directed Care and Home Care Guidelines
- Experience with electronic rostering systems is highly regarded

**Desirable**:

- Certificate III in Business Administration or equivalent qualification or experience

**What We Offer**:

- Competitive salary pf $32.67 per hours + casual loading + superannuation
- Salary packaging (up to $15,900) to increase your take-home pay
- Supportive and collaborative team environment
- Opportunities for professional development and continuous improvement

McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard.Creating aculture that celebrates the diverse voices of our peoplewhich connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.

**McLean Care is committed to ensuring the safety and well-being of its staff and residents and provides a yearly immunisation program for staff.

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